Kandice Abrams
Dimondale
Summary
Professionalism and drive with a smile. Reliable and results driven professional with a proven ability to manage multiple priorities effectively while contributing positively to team objectives. Highly organized, with a strong work ethic and a demonstrated commitment to professional growth and long- term development as a claims adjuster.
Overview
10
10
years of professional experience
Work History
Licensed Medical Only Claims Adjuster
AF Group
Lansing
04.2024 - Current
- Evaluated insurance claims to determine validity and coverage.
- Communicated with policyholders to gather necessary documentation and information.
- Collaborated with medical professionals for accurate assessment of claims.
- Managed and directed medical care for injured worker's
Operations Specialist II
Jackson
05.2022 - 01.2024
- Processed surrenders and withdrawals from annuity contracts.
- Verified that surrender and withdrawal paperwork was in good order.
- Worked with clients and financial advisors to ensure surrender or withdrawal paperwork was in good order and to correct any outstanding requirements.
- Ran and reviewed reports that monitor workflow and fraud prevention.
- Updated and corrected job aides for training
- Mentored new employees after their initial training.
- Partials/ Surrenders Team Voice Ambassador
- Team Engagement Lead
- Promoted to Operations II Associate in just over 1 year.
Visitation Coordinator/ Receptionist
Dimondale Nursing Center
08.2021 - 04.2022
- Coordinate and schedule residents visitation.
- Responsible for implementing and educating state COVID regulations to all visitors.
- Answer phones, take messages and transfer calls to corresponding departments.
- Handle residents trust accounts.
- Fax information as needed.
- Improved overall visitor satisfaction by diligently addressing concerns, answering questions, and providing appropriate resources as needed.
Referral Coordinator
CNA, Alcona Health Center
09.2016 - 06.2017
- Room patients by getting their weight, height and vital signs.
- Collect patient information and enter it into their EMR.
- Assist with in-office medical procedures.
- Run CLIA waived testing including rapid strep tests, flu tests and run urinalysis for physician.
- Scheduled diagnostic testing.
- Refer patients to specialists.
- Answer phones and answer patient questions or ask physician and return calls with answers.
- Call patients to inform them of test results and how to proceed with their care.
- Send all patient medication refill requests to the physician for refill.
Education
Workers Comp Adjuster - Worker's Comp
AF Group
Lansing, MI 04.2024 - 04.2024
Associate Degree in Nursing - Medical Assistant
North Central Michigan College
Petoskey, MISkills
- Customer service (10 years)
- Process Improvement
- Microsoft Office
- Resource Planning and Scheduling
- Account Management
- Staff Training and Development
- Medical Billing- ICD-10 and CPT Coding
Timeline
Licensed Medical Only Claims Adjuster
AF Group
04.2024 - Current
Workers Comp Adjuster - Worker's Comp
AF Group
04.2024 - 04.2024
Operations Specialist II
Jackson
05.2022 - 01.2024
Visitation Coordinator/ Receptionist
Dimondale Nursing Center
08.2021 - 04.2022
Referral Coordinator
CNA, Alcona Health Center
09.2016 - 06.2017
Associate Degree in Nursing - Medical Assistant
North Central Michigan College