Licensed Claims Adjuster with ten plus years of customer service, risk assessment and administrative work. Proven leadership, integrity and innovation skills. Expanding my career in claims.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster III
Allstate/National General Insurance
Houston, TX
01.2022 - Current
Interpret and apply written coverage accurately to establish claim and determine an action plan
Handle repairs and complete simple estimates accurately
Handle comprehensive losses (theft, fire, and vandalism) with direction
Contact and maintain communication with insureds and claimants
Negotiate tow shop amounts
Interview insureds and claimants by obtaining recorded statements
Identify insurance coverage limits through examinations of claims documents
Interview insureds and claimants to investigate liability on claims
Make liability decisions
Client Service Consultant
Progressive Insurance
Pearland, TX
01.2017 - 01.2022
Assisted customers with policy changes, quotes, and payments
Offered new policy options such as homeowners, renters and commercial insurance
Performed policy reviews to find additional ways to retain policies
Took claims calls to document the beginning of the claims process
Reinstated closed policies when needed
Filed documents with the customers DMV state when needed.
Risk Analyst
JP MORGAN CHASE
Houston, TX
12.2005 - 01.2017
Performed routine account activity review of risky transactions
Followed standard procedures and action plans to reduce exposure on suspect items and/or transactions
Opened fraud or loss cases as necessary and ensure that case files are accurate and complete with all appropriate dispositions and detailed notes
Communicated actions on suspect items to branch personnel, customers, Fraud Hotline and Corporate Security as necessary
Documented the review and investigation process followed for each account reviewed and prepare various documents, reports and system entries as necessary for financial entry, certification, reporting and statistical purposes
Ensured that regulatory, legal, bank and audit requirements are met.