Tashenia McElroy
Pearland,TX
Summary
Licensed Claims Adjuster with ten plus years of customer service, risk assessment and administrative work. Proven leadership, integrity and innovation skills. Expanding my career in claims.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster III
Allstate/National General Insurance
Houston, TX
01.2022 - Current
- Interpret and apply written coverage accurately to establish claim and determine an action plan
- Handle repairs and complete simple estimates accurately
- Handle comprehensive losses (theft, fire, and vandalism) with direction
- Contact and maintain communication with insureds and claimants
- Negotiate tow shop amounts
- Interview insureds and claimants by obtaining recorded statements
- Identify insurance coverage limits through examinations of claims documents
- Interview insureds and claimants to investigate liability on claims
- Make liability decisions
Client Service Consultant
Progressive Insurance
Pearland, TX
01.2017 - 01.2022
- Assisted customers with policy changes, quotes, and payments
- Offered new policy options such as homeowners, renters and commercial insurance
- Performed policy reviews to find additional ways to retain policies
- Took claims calls to document the beginning of the claims process
- Reinstated closed policies when needed
- Filed documents with the customers DMV state when needed.
Risk Analyst
JP MORGAN CHASE
Houston, TX
12.2005 - 01.2017
- Performed routine account activity review of risky transactions
- Followed standard procedures and action plans to reduce exposure on suspect items and/or transactions
- Opened fraud or loss cases as necessary and ensure that case files are accurate and complete with all appropriate dispositions and detailed notes
- Communicated actions on suspect items to branch personnel, customers, Fraud Hotline and Corporate Security as necessary
- Documented the review and investigation process followed for each account reviewed and prepare various documents, reports and system entries as necessary for financial entry, certification, reporting and statistical purposes
- Ensured that regulatory, legal, bank and audit requirements are met.
Skills
- Customer Service (10 years)
- Analytics (5 years)
- Multi-Line Phone System (10 years)
- Research (10 years)
- Microsoft Office (10 years)
- Logistics
- Sales
- Analysis Skills
- Banking
- ACH
- Account Reconciliation
- Technical Support
- Accounts Receivable
- Account Analysis
- Documentation review
- Microsoft Word
- Customer Service
- Driving
- Risk management
Certification
Texas All Lines Adjuster
Timeline
Auto Claims Adjuster III
Allstate/National General Insurance
01.2022 - Current
Client Service Consultant
Progressive Insurance
01.2017 - 01.2022
Risk Analyst
JP MORGAN CHASE
12.2005 - 01.2017
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