Desired Job Title
Auto Damage AdjusterEconomic Self Sufficiency Specialist IInterviewing ClerkEconomic Self Sufficiency Specialist ICustomer Care RepresentativeLocation Preference
RemoteHybridLocation: Hallandale Beach, FL
Open to relocation: No
Open To Work
Tiffany Harden
Hallandale Beach,FL
Work Preference
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
18
18
years of professional experience
Work History
Auto Damage Adjuster
GEICO
Miramar, FL
02.2020 - Current
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Documented all findings in concise reports.
- Issued payouts to claimants.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Kept current on insurance regulations, laws, policies and procedures.
- Created detailed assessments of damages to property and vehicles.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Economic Self Sufficiency Specialist I
Florida Department of Children and Families
Fort Lauderdale, FL
05.2017 - 02.2019
- Responded to all inquiries from general public in prompt and professional manner.
- Utilize government laws, rules and regulations that govern eligibility for public assistance to determine eligibility for individuals and families.
- Communicates with clients verbally and written communication to obtain and verify information concerning eligibility.
- Prepare reports and records of daily tasks on Excel spreadsheets.
- Calculate income, assets, and expenses to determine eligibility.
- Utilize and navigate several software systems and tools to assist with determining the client's eligibility.
- Provide client with additional information if needed for other governmental agencies that handle programs that are not a part of the Access Program.
- Assist team member with case management and eligibility determination.
- Review submitted the documentation and application to verify whether the case should be submitted for fraud review and well if the client is receiving the correct benefits.
- Determined correct services and program resources for individual needs
- Looked for signs of fraud and reported cases to fraud coordinator and investigators
- Collected and analyzed personal and financial information to make appropriate determinations
- Gave presentations to community organizations, schools and other groups to educate public about different resources
- Developed and implemented programs to engage and empower underserved populations
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Provided support to social service clients in navigating available resources
- Spoke with senior citizen groups to expand community engagement and program outreach
Interviewing Clerk
Florida Department of Children and Families
Fort Lauderdale, FL
03.2017 - 05.2017
- Answer calls from clients in timely manner.
- Conduct eligibility interview.Maintain an average handle time below 10 minutes.
- Complete a minimum of 18 interviews per day.
- Retrieve important information from client and document the case so that ESSI can complete the eligibility review.
Economic Self Sufficiency Specialist I
Department of Children and Families Access
Fort Lauderdale, FL
07.2015 - 01.2017
- Responded to all inquiries from the general public in a prompt and professional manner.
- Utilize government laws, rules and regulations that govern eligibility for public assistance to determine eligibility for individuals and families.
- Communicates with clients verbally and written communication to obtain and verify information concerning eligibility.
- Prepare reports and records of daily tasks on Excel spreadsheets.
- Calculate income, assets, and expenses to determine eligibility.
- Utilize and navigate several software systems and tools to assist with determining the client's eligibility.
- Provide client with additional information if needed for other governmental agencies that handle programs that are not a part of the Access Program.
- Assist team member with case management and eligibility determination.
Customer Care Representative
FirstService Residential
Dania Beach, FL
05.2013 - 08.2015
- Assist owners with homeowner association information.
- Escalated issues to property managers.
- Email information to owner, property managers, and account team as needed.
- Make calls to maintenance to order work in units and on grounds.
- Responded to citizens' complaints and requests for information and services.
Technical Support/Telecommute
Convergys
Tamarac, FL
08.2011 - 12.2012
- Assisted the customers with service issues.
- Scheduled on site technician.
- Sold additional services.
- Assisted fellow representatives with customer issues.
- Took escalated calls.
Customer Service Representative
PRC, LLC
Sunrise, FL
04.2010 - 03.2011
- Assist consumer with financial account.
- Use conflict resolution skills to de-escalate irate consumers in order to resolve issues.
- Utilize multiple systems in order to access all account information and history so that I can provide accurate information and details.
- Submit correspondence to administrative department on behalf of customer.
- Processing administrative transactions.
- Coaching fellow team members on the quality of their calls as well as administrative requests.
Nationwide Relocation Services
Fort Lauderdale, FL
02.2010 - 03.2010
- Make 275 - 350 calls per day.
- Assist the sales staff with speaking with customer to set up a long distance move.
- Document all successful consumer contact that is passed on to sales staff.
- Email sales staff and supervisor with pertinent information to secure the bookings.
- Train new hires to make outbound calls, and verify sales contracts.
Customer Care Representative
Interactive Response Technologies
Miramar, FL
12.2008 - 09.2009
- Assist Customers with account management.
- Troubleshooting the consumer services and equipment.
- Ensure that there are no discrepancies on the account usage.
- Analyze customer account and equipment to ensure customer is getting the most of service and equipment.
- Provide information so that customers can make an informed decision on products and services.
Customer Care Representative
PetMeds
Pompano Beach, FL
-
- Aid customers with various problems via telephone.
- Respond to inquiries through web chats.
- Correspond with patrons using email.
- Conducted credit card refunds.
- Process special request (i.e., merchandise credits and special items.
- Troubleshoot website troubles with consumers.
Education
Diploma - General
Hallandale High School
1999
Skills
- Community relations
- Strong interpersonal skills
- MS Office
- Approachable
- Charismatic public
- Program evaluation
- Claims handling
- Insurance regulations knowledge
- Damage assessment
- Auto damage appraisal
- Claims process explanation
- Customer service expertise
- Automotive component understanding
- Organization and Time Management
- Problem-Solving
- Active Listening
Timeline
Auto Damage Adjuster
GEICO
02.2020 - Current
Economic Self Sufficiency Specialist I
Florida Department of Children and Families
05.2017 - 02.2019
Interviewing Clerk
Florida Department of Children and Families
03.2017 - 05.2017
Economic Self Sufficiency Specialist I
Department of Children and Families Access
07.2015 - 01.2017
Customer Care Representative
FirstService Residential
05.2013 - 08.2015
Technical Support/Telecommute
Convergys
08.2011 - 12.2012
Customer Service Representative
PRC, LLC
04.2010 - 03.2011
Nationwide Relocation Services
02.2010 - 03.2010
Customer Care Representative
Interactive Response Technologies
12.2008 - 09.2009
Diploma - General
Hallandale High School
Customer Care Representative
PetMeds
-