Cheryl Johnson-Williams
Desoto,TX
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
28
28
years of professional experience
Work History
Auto Field Commercial Claims Adjuster
Claims 411, Inc.
- Evaluated liability automobile first and third-party physical damage claims for trucking losses
- Investigated property damage
- Assist in the resolution of cargo claims
- Acquired recorded statements
- 24 hr availability accident response to accidents within 50 miles, when available.
Auto Adjuster- Supervisor (Total Loss)
E.A. Renfroe
05.2021 - 07.2023
- Managed overall operations of designated area of authority
- Prepared and conducted performance assessments, coordinated discipline and oversaw Employee development as needed
- Investigated, analyzed, evaluated, negotiated, and adjudicated claims within my authority and in a manner that consistently met or exceeded the company’s claims Policy and Procedures
- Evaluated and negotiated settlement of automobile first and third party physical damage claims within established settlement authority limits and negotiated any excessive storage charges
- Explained procedures and answered inquiries for adjusting auto total loss claims
- Provided Refresher Training for all incoming claim handlers prior to assignment
- Managed a team of 8-10 claims adjusters
- Conducted monthly/Weekly/daily audits and file reviews to ensure that goals are in line with company and Department of Insurance standards
- Scheduled weekly meetings with divisional manager and director to discuss team development and goals
- Conducted Weekly meetings with my staff to provide up-to-date training and to provide any other assistance needed
- Resolved coverage, unusual or escalated questions or concerns within designated authority
- Conducted research as needed
- Maintained accurate timekeeping for Adjusters
- Provided individual and team coaching as needed
- Answered Adjusters questions in various chats all day, throughout the day.
All Weather Catastrophe Property Adjuster
Pilot Catastrophe
Irving, TX
06.2011 - 10.2016
- Evaluated and negotiated settlement of property damage claims within established settlement authority limits and negotiated any excessive storage charges
- Updated and maintained comprehensive claim handling notations in an electronic claims management system and other related applications
- Effectively communicated with policyholders, agents and service providers via phone, email and internal systems to accurately document claim details
- Explained procedures and answered inquiries for adjusting auto total loss claims and property claims
- Analyzed and interpreted computer generated loss estimates, engineer’s reports, contractor estimates and construction terminology obtained to establish compliance for regulatory requirements and settlement value
- Properly maintained damage settlement process by working closely with appraisers, contractors, roofers and Field Adjusters.
- Included managing deductibles and policy limits
- Provided coordination with internal functions to include appraisal operations, SIU, Subrogation and supplements.
- Met all quality standards and expectations per company best practices and comply with state specific regulations
- Acquisition and maintenance of insurance adjuster’s license within designated number of attempts
- Provided continued updates to customers on the repair process using Xactimate software.
- Summarized documents and entered into claim system notes
- Documented a claim file with notes, evaluations and decision-making process
- Successfully managed a pending claim load at varying stages of the claim process.
Training & Performance Development – Training Coordinator
CitiFinancial Mortgage Company Inc.
10.2004 - 12.2008
- Liaison between Training, Legal and Compliance Departments
- Ensured all training materials comply with Legal and/or Compliance Standards for the company
- Provided operational and administrative support for the CitiFinancial Mortgage Training and Performance Improvement Department
- Prepared and maintained accurate statistical reports as directed by the manager
- Accurately prepared memos, letters and forms accurately and forwarded all correspondence
- Prepared, analyzed and maintained daily/monthly/yearly statistical reports as directed by unit management
- Composed daily correspondence and prepared outgoing mail
- Maintained logs, filed, made copies, ordered supplies, answered phones.
Auditor & Area Manager
RGIS Inventory
01.2000 - 10.2004
- Physically counted stock for various retail/warehouse/pharmacy/beauty/telecommunications companies
- Used hand-held scanners to collect information
- Provided exceptional customer service
- Worked in a different location every day
- Managed between 2-100 Auditors depending on size of job
- Reported and reconciled audit findings with Store Managers.
Property Manager
Windscape Apartments
01.2001 - 05.2003
- Maintained property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
- Attracted tenants by advertising vacancies
- Accomplished financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Maintained property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contacting with various vendors to complete necessary work on property.
HR Coordinator
Sony Pictures Studio
06.1995 - 06.1997
- Reviewed applicant resumes for job openings
- Assisted HR Directors with hiring Temp pool
- Administered and graded office related testing (MS Word, Excel, etc) to applicants
- Conducted company orientation
- Worked with outside Temp agencies to place Temp employees when inside staff already deployed.
Education
Xactimate Training
Pilot Catastrophe Training/Liberty Mutual
Medical Office Specialist
Arlington Career Institute
Grand Prairie, TX12.2009
Business Administration and Psychology
Harold Washington College
Chicago, IL01.1994
Word Processing and Desktop Publishing
American Business Institute
Chicago, IL01.1988
Business Administration and Psychology
North Central College
Naperville, IL01.1987
Skills
- MS Word
- MS Publisher
- WordPerfect
- MS OneNote
- MS Excel
- MS Outlook
- Internet Explorer
- Quicken
- MS PowerPoint
- Lotus
- Lotus Notes
- MS Access
- Oracle
- Arts & Letters
- Internet
- Rent Roll
- AS400
- PeopleSoft
- CMS
- TCS
- Centra
- Adobe Acrobat
- FACS
- SDK
- Xactimate/Xactnalysis
- CCC Pathways
- Audatex
- Policy Interpretation
- Technical Knowledge
- Property Damage Assessment
- Claims Investigation
- Active Listening
- Attention to Detail
- Claim Settlement
- Insurance Regulations
- Familiar With Fraud Statutes
- Insurance Policy Coverage Knowledge
- Claims Processing
Current State Adjuster Licenses
- Alabama
- Arkansas
- Connecticut
- Florida
- Georgia
- Indiana
- Louisiana
- Michigan
- Minnesota
- Mississippi
- Montana
- New Hampshire
- North Carolina
- Oklahoma
- South Carolina
- Texas
- Utah
- Washington
- Oregon
Summary Of Experience
Excellent understanding and hands on experience in loss estimating for both homeowners and auto policy coverages. Excellent knowledge of construction and auto repair shop procedures. First-rate knowledge of many computer softwares, including Microsoft products, property estimating and Auto estimating software’s. Strong managerial, organizational and communication skills. Proficient in Xactimate, CCC Pathways and Audatex software, and MS Office products. Home license state is Texas, however, also licensed in 20 other states as an All-Lines Property/Auto Claims Adjuster. Also, certified with State Farm Property & Auto, American Family Auto, AAA, Allstate Auto and Liberty Mutual property.
Timeline
Auto Adjuster- Supervisor (Total Loss)
E.A. Renfroe
05.2021 - 07.2023
All Weather Catastrophe Property Adjuster
Pilot Catastrophe
06.2011 - 10.2016
Training & Performance Development – Training Coordinator
CitiFinancial Mortgage Company Inc.
10.2004 - 12.2008
Property Manager
Windscape Apartments
01.2001 - 05.2003
Auditor & Area Manager
RGIS Inventory
01.2000 - 10.2004
HR Coordinator
Sony Pictures Studio
06.1995 - 06.1997
Auto Field Commercial Claims Adjuster
Claims 411, Inc.
Xactimate Training
Pilot Catastrophe Training/Liberty Mutual
Medical Office Specialist
Arlington Career Institute
Business Administration and Psychology
Harold Washington College
Word Processing and Desktop Publishing
American Business Institute
Business Administration and Psychology
North Central College