Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaShelle Platteborze

New Castle,PA

Summary

Motivated and committed professional actively seeking a fulfilling role as an Insurance Adjuster within a company that values my proficiency as both a problem solver and customer service specialist, enabling me to deliver exceptional claims experiences to policy holders.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Auto Claims Adjuster - Remote and Field

Pilot Catastrophe Services
06.2023 - Current
  • Handled Comprehensive auto, flood, Hail, and property claims in both Catastrophe and daily settings.
  • Performed virtual damage assessments and photo reviews to write accurate estimates in CCC One and Xactimate.
  • Conducted remote interviews with insureds, claimants, and third-party vendors to gather evidence and coverage details.
  • Collaborated with repair facilities and total loss departments to settle claims efficiently and fairly.
  • Delivered empathetic, clear communication with policyholders and third parties, consistently achieving customer satisfaction scores of 95%+.
  • Maintained timely and detailed claim files in compliance with state and client guidance.

Property and Auto Claims

Nationwide
09.2020 - 05.2023
  • Handled Catastrophe property and auto claims during large scale disaster events (hail, hurricane, fire, flood), processing over 200 claims per deployment.
  • Provided Telephone-based initial loss intake, coverage analysis, estimate review, and claim resolutions under compressed timeline.
  • Coordinated with insureds, vendors, and contractors, ensuring timely files closures and regulatory compliance.
  • Maintained a 98% quality score on file reviews and audits.

Property Inspector

National Insurance Inspection Services
05.2019 - 08.2020
  • Conducted detailed policy coverage analysis and communicated findings with policy holders, contractors, and legal representatives.
  • Investigated, evaluated, and settled residential and commercial property claims including fire, wind, hail, water damage, and theft.
  • Utilized Xactimate and Symbility to prepare comprehensive repair estimates and issues timely settlements.
  • Managed a high-volume caseload while maintaining accuracy, customer service, and regulatory compliance.
  • Delivered empathetic and professional communication with insured, ensuring clear explanations of policy coverage and claim resolution.

Education

Associates Of Science (A.S) -

Slippery Rock University
Slippery Rock, PA

Skills

  • Ability to provide superior customer service with strong verbal and written communication skills while successfully guiding customers through the claims process
  • Skilled in interpreting policies and applying policy to damages
  • Proficient in relevant computer software programs Xactimate, CCC One, Symbility, FileTrac, Microsoft Word, Microsoft Excel
  • Ability to complete claims at a high level, efficiently and in a timely manner, while remaining organized and composed
  • Skilled in calculating depreciation factors and replacement costs
  • Trustworthy and Dependable
  • Team oriented
  • High level of mental and emotional stability

Certification

  • Licensed Insurance Adjuster (Multi-State)
  • NFIP Flood Certified
  • Xactimate Level 1 Certified

Timeline

Auto Claims Adjuster - Remote and Field

Pilot Catastrophe Services
06.2023 - Current

Property and Auto Claims

Nationwide
09.2020 - 05.2023

Property Inspector

National Insurance Inspection Services
05.2019 - 08.2020

Associates Of Science (A.S) -

Slippery Rock University

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