Stacey Robinson
Grimes,Iowa
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
13
13
years of professional experience
Work History
Auto Claims Generalist Adjuster
Progressive
03.2020 - Current
- Determines extent of company's liability and insurance coverages by interviewing, telephoning, or corresponding with insureds, claimants and witnesses in the Midwest region
- Examines and appropriately interprets insured's policies, forms in force, and other records
- Uses varying methods of investigation, including taking recorded statements, consulting with police, inspecting property damage, and reviewing documents
- Manages diaries and tasks in the Claims System
- Estimates the cost of treatment and/or compensation for injured parties.
- Negotiates with claimants to settle claims and issues payment.
- Prepares settlement letters, denial letters, Reservation of Rights, and other letters as needed
- Writes clear. detailed and concise notes, uses the Special Handling area, sets field assignments, sets, and saves contacts, and makes payments.
Benefit Counselor
Mercer Health and Benefits- Allied Heath
11.2015 - 03.2020
Collector 3, Recovery Collections Specialist, Research/Remediation Representative 2
Wells Fargo Financial Retail
10.2011 - 11.2015
Education
High School Diploma -
Saydel High School
Skills
- Claims Investigation
- Claims analysis
- Policy Interpretation
- Claims Auditing
- Claims Processing
- Customer Communication
- Demonstrated skills as a Claims Adjuster-Bodily Injury non-attorney represented
- Ability to effectively communicate verbally and in writing
- Ability to quickly build rapport and successfully effect settlements
- Strong negotiation skills
- Excellent organization and problem-solving skills
- Ability to multi-task and prioritize
- Effective team player
- Knowledge of automobile damage and mechanics of injury
Timeline
Auto Claims Generalist Adjuster
Progressive
03.2020 - Current
Benefit Counselor
Mercer Health and Benefits- Allied Heath
11.2015 - 03.2020
Collector 3, Recovery Collections Specialist, Research/Remediation Representative 2
Wells Fargo Financial Retail
10.2011 - 11.2015
High School Diploma -
Saydel High School
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