Margaret L. Vales
Poughkeepsie,NY
Summary
Experienced professional with extensive hands-on experience in auto liability claims handling, adept at navigating complex challenges with ease. Strong problem-solving skills and a proactive approach to new tasks ensure efficient and effective outcomes. Recognized for adaptability, creativity, and a results-oriented mindset that drives success. Committed to making meaningful contributions that align with and advance organizational goals.
Overview
19
19
years of professional experience
Work History
Auto Claims Processor – Liability Claims Adjuster
Allstate Insurance Company
03.2010 - Current
- Provide timely contact and follow-up on assigned claims
- Update claim information based on police reports and other claim documents
- Take ownership of customer inquiry calls
- Ensure availability aligns with office goals
- Pursue Subrogation dollars for all recoverable claims as well as pursuing customer’s deductible and any out-of-pocket expenses
- Clear documentation of all correspondence or inquiry on each claim
- New hire training/mentorship Program
- Shadow and observe, sit-alongs, provide feedback
- Special projects as required
- Change champion for High Marley
- Negotiated with claimants to settle claims.
Administrative Support, Auto Claims
Allstate Insurance Company
06.2007 - 03.2010
- Collect, sort and process all incoming and outgoing mail
- Photo copy and mail casualty files to attorney offices or medical providers
- Organize, and document all incoming and outgoing master files in file room
- Review police reports and update unknown information
- Pre-inspection call outs
- Mail/filing
- MCO Banking
- Subrogation
- Assisted with MCO inquiry calls
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma -
Vestal Senior High School
Vestal, NY06.1983
Skills
- Claims investigation
- Policy interpretation
- Claims analysis
- Claims investigations
- Problem-solving
- Active listening
- Teamwork and collaboration
- Adaptability
- Effective communication
- Interpersonal communication
- Team building
- Customer service
- Communication skills
- Organizational skills
- Multitasking
- Critical thinking
Accomplishments
- Golden Compass Award 2019
- National Distinguished Performance Award - Allstate Corporate (2012)
- Top Processor in Customer Satisfaction (2017)
- Peer recognition (Badges)
Timeline
Auto Claims Processor – Liability Claims Adjuster
Allstate Insurance Company
03.2010 - Current
Administrative Support, Auto Claims
Allstate Insurance Company
06.2007 - 03.2010
High School Diploma -
Vestal Senior High School
Projects
- Change Champion for Hi Marley (New Text Platform).
- Mentor new employees as part of onboarding.
- Serve as Leadership Back-Up.
- Served on Express Processor mentoring team.