Christina Mattioli
Wichita,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Offering keen eye for detail and natural ability to communicate effectively, eager to learn and develop in insurance industry. Brings foundational understanding of policy interpretation and regulatory standards, along with skills in data analysis and customer service. Ready to use and develop problem-solving and negotiation skills in claims adjusting role.
Professional with comprehensive background in managing liability claims. Skilled in assessing complex situations, negotiating settlements, and ensuring compliance with legal standards. Strong focus on collaboration and adaptability, consistently delivering results in dynamic environment. Known for analytical thinking, effective communication, and unwavering integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Liability Claims Adjuster
National General Insurance Company
10.2024 - Current
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Collaborated with legal teams for successful case resolutions, ensuring proper documentation was submitted.
- Improved overall accuracy in claims investigations by developing a comprehensive checklist for gathering essential information.
- Prevented fraudulent activity by conducting thorough investigations into suspicious claims and involving appropriate authorities when necessary.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Customer Service Representative
T-Mobile
07.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor, Customer Service
Faneuil
09.2020 - 07.2023
- I currently supervise a team of 37 advocates making sure they stick to adherence and productivity
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- I coach them to excellence while monitoring multiple systems and teams at a time
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- I trouble shot advocates to ensure their computers are working
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Created and managed project plans, timelines and budgets.
- I also monitor Rta and Cms
- I also have been very successful at pushing my team to meet goals no other teams have met
- I help explain processes to my advocates so they can understand their metics and the roles that they play.
Aircraft Structual Mechanic
Textron Aviation
02.2019 - 05.2019
- Worked on the CJ4 wing line
- Close Tolerance holes
- Drilling nut plate holes and win slowing the rivet holes for the nut plates
- Sealing nut plates
- Team riveting
- Sheet Metal
Assembler
Perfekta Aerospace
10.2018 - 02.2019
- Sealing
- Torching
- Riveting (A Squeeze, C Squeeze, Floor Squeeze)
- Ground studs
- Adhesives, Nitro, Iodine
- Blueprint Reading
- Sheet metal
Customer Service Rep
Bootbarn
07.2018 - 10.2018
- Customer service assistance
- Creating orders and placing them in a timely manner
- Canceling orders
- Caring for the customers
Education
Associates of Applied Science Machining Technology - Associates of Applied Science
WSU Tech
12.2025
Some college - Cnc machining
Wsu Tech National Center for Aviation Training
05.2019
Certification - Sheet metal
Wsutech
12.2018
Skills
- Sales
- Customer service
- Succession planning
- Management
- Call center management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction
- Microsoft Outlook
- Follow-up skills
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Prioritization
- Staff Training
- De-Escalation Techniques
- Filing
- Microsoft office
- Claims investigation
- Liability analysis
Certification
- Sheet metal, Present
- Cnc machining, Present
Contact
Wichita, KS 67206
Education
Wichita, KS,Wichita, KS,Wichita, KS
Assessments
- Project Timeline Management, Expert, 04/2020
- Analyzing Data, Proficient, 05/2020
- Mechanical Knowledge, Highly Proficient, 06/2020
Timeline
Auto Liability Claims Adjuster
National General Insurance Company
10.2024 - Current
Customer Service Representative
T-Mobile
07.2023 - 10.2024
Supervisor, Customer Service
Faneuil
09.2020 - 07.2023
Aircraft Structual Mechanic
Textron Aviation
02.2019 - 05.2019
Assembler
Perfekta Aerospace
10.2018 - 02.2019
Customer Service Rep
Bootbarn
07.2018 - 10.2018
Some college - Cnc machining
Wsu Tech National Center for Aviation Training
Certification - Sheet metal
Wsutech
- Sheet metal, Present
- Cnc machining, Present
Associates of Applied Science Machining Technology - Associates of Applied Science
WSU Tech
Similar Profiles
Cheyenne SotoCheyenne Soto
Inside Property Adjuster II at National General Insurance CompanyInside Property Adjuster II at National General Insurance Company
Michael PowellMichael Powell
Inside Auto NG Senior Consultant at National General Insurance CompanyInside Auto NG Senior Consultant at National General Insurance Company
Eric FettermanEric Fetterman
Investigative Specialist Claims Manager at National General Insurance CompanyInvestigative Specialist Claims Manager at National General Insurance Company