Sameerah Dominick
Paramus
Summary
Experienced Customer Service Representative with a proven track record of elevating client satisfaction levels and operational efficiency through innovative solutions. Skilled in managing electronic health records and ensuring HIPAA compliance, adept at streamlining administrative tasks and payment processing. Dedicated to nurturing enduring customer relationships and introducing forward-thinking concepts to enhance service delivery. Committed to delivering exceptional service and unparalleled support to ensure customer satisfaction, proficient in implementing customer service best practices and adept at devising effective solutions to meet customer needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
National General Insurance Company
05.2024 - 05.2025
- Managed administrative tasks, ensuring accurate filing and database updates.
- Resolved customer inquiries through phone, email, and chat, enhancing satisfaction.
- Explained billing procedures and processed payments, improving payment efficiency.
- Assisted in setting up payment options, reducing customer confusion.
- Generated reports to support decision-making, contributing to operational improvements.
- Provided exceptional customer support across multiple channels, enhancing client satisfaction and fostering long-term relationships.
- Streamlined payment processing procedures, reducing transaction times and improving overall customer experience.
Medical Call Center Representative
Get Covered New Jersey
11.2023 - 01.2024
- Ensured compliance with HIPAA guidelines while managing confidential patient information.
- Researched medical codes to maintain accuracy in billing practices.
- Entered patient data into electronic health records with precision and efficiency.
Administrative Assistant
Performance Food Group, PFG
08.2023 - 12.2023
- Greeted visitors and provided general information about the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
Call Center Customer Service Representative
FortunaBMC
10.2021 - 06.2023
- Participated in regular training sessions to stay updated on industry and organizational changes.
- Analyzed data from each call to identify trends in customer feedback.
- Processed orders, forms, applications, and requests with accuracy and efficiency.
Numerator
United States Census
08.2020 - 09.2021
- Collected and verified census data, ensuring accuracy and completeness.
- Improved data collection efficiency, leading to more reliable demographic insights.
- Utilized analytical skills to identify and resolve discrepancies in data.
- Collaborated with team members to achieve daily data collection targets.
- Contributed to a comprehensive national demographic database.
Warehouse Inventory Clerk
Pandora
01.2019 - 02.2020
- Managed inventory records, reducing discrepancies and enhancing accuracy by 8%.
- Coordinated with team to streamline warehouse operations, improving efficiency.
- Utilized inventory software to track stock levels, ensuring timely restocking.
- Resolved stock issues proactively, minimizing disruptions in supply chain.
- Contributed to a 12% increase in order fulfillment speed.
Front Desk Receptionist
Hampton Inn Suits
08.2018 - 06.2019
- Managed guest check-ins and check-outs, enhancing customer satisfaction through efficient service.
- Resolved guest inquiries and issues, improving overall guest experience and retention.
- Utilized booking software to maintain accurate room availability, optimizing occupancy rates.
- Coordinated with housekeeping to ensure timely room readiness, boosting operational efficiency.
Customer Service Associate
Walmart
01.2018 - 06.2019
- Assisted customers with inquiries, enhancing satisfaction and boosting repeat visits.
- Resolved complaints efficiently, improving customer retention and loyalty.
- Collaborated with team to streamline checkout process, reducing wait times.
- Utilized product knowledge to upsell, increasing sales and revenue.
- Handled cash transactions accurately, ensuring financial accountability.
Administrative Secretary
M.T.M Management Therapy
03.2011 - 07.2016
- Managed office schedules, enhancing communication and resolving conflicts effectively.
- Increased appointment efficiency by 25% through improved scheduling processes.
- Boosted productivity by refining staff coordination and communication strategies.
Education
Associate of Science - Practical Nursing
Denmark Technical School
Denmark, SC06.2017
Associate of Applied Science - Cosmetology
Empire Beauty School
Kennesaw, GA12.2015
High School Diploma - undefined
Dickerson High School
Jersey City, NJ06.2014
Skills
- Electronic Health Records (Skillful)
- Medical Billing (Skillful)
- HIPAA Compliance (Expert)
- Data Entry (Experienced)
- Administrative Support (Experienced)
- Customer Service (Expert)
- Call Center (Expert)
- Order Processing (Experienced)
- Filing Systems (Experienced)
Certification
- CERTIFIED NURSING ASSISTANT Certification Jan 2016 - Present
- HIPAA COMPLIANCE Certification
- CPR FOR PEDIATRICS & ADULTS Certification
LANGUAGES
English (Native)
Spanish (Novice)
LINKS
LinkedIn: www.linkedin.com.
Timeline
Customer Service Representative
National General Insurance Company
05.2024 - 05.2025
Medical Call Center Representative
Get Covered New Jersey
11.2023 - 01.2024
Administrative Assistant
Performance Food Group, PFG
08.2023 - 12.2023
Call Center Customer Service Representative
FortunaBMC
10.2021 - 06.2023
Numerator
United States Census
08.2020 - 09.2021
Warehouse Inventory Clerk
Pandora
01.2019 - 02.2020
Front Desk Receptionist
Hampton Inn Suits
08.2018 - 06.2019
Customer Service Associate
Walmart
01.2018 - 06.2019
Administrative Secretary
M.T.M Management Therapy
03.2011 - 07.2016
Associate of Applied Science - Cosmetology
Empire Beauty School
High School Diploma - undefined
Dickerson High School
Associate of Science - Practical Nursing
Denmark Technical School
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