Jamikwa Garrett
Carrollton,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
MDS Communications
Oshkosh , WI
2023.04 - Current
- Introducing important non for profit organization
- Set up recurring contribution
- Accept contribution payments.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Associate
Southwest Collections
Carrollton , TX
2020.04 - 2023.03
- Assisted clients with understanding their bills
- Updated client information and informed them of status of their toll accounts
- Took payments and setup any agreements available for clients.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
Eligibility Specialist
GoHealth
South Carolina
2017.01 - 2020.03
- Assist customers with questions about their medicaid and medicare coverage
- Help agents verify codes identifying customer eligibility for new insurance
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Assisted clients with completing forms required for processing applications.
- Processed client applications in accordance with established guidelines.
Merchant Coordinator
Encore Payments
Addison , TX
2012.11 - 2016.09
- Called potential customers by accurately following calling lists; provided a high level of customer service
- Ensured that customers were assisted properly and that all their questions and concerns were addressed
- Served as the direct point of contact for customers and clients.
- Developed promotional campaigns to boost sales volume and profits.
- Provided training and guidance to staff members regarding sales techniques.
Education
Associate of Science in Health Science -
Ultimate Medical Academy
11.2019
Skills
- Cold Calling
- Medical Terminology
- HIPAA
- Records Management
- Order Entry
- Microsoft Excel
- English
- Microsoft Word
- Customer service
- Medical Billing
- Medical Office Experience
- EMR Systems
- Insurance verification
- Anatomy Knowledge
- Medical Records
- Medical Scheduling
- Communication skills
- Monitoring
- Reading Comprehension
- Speaking
- Writing
- Mathematics
- Management of Material Resources
- Management of Personnel Resources
- Judgment and Decision Making
- Active Learning
- Operation and Control
- Operation Monitoring
- Quality Control Analysis
- Medical Administrative Assistant
- Patient Processing
- Release of Information
- Medical Records Management
- Patient Registration
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Medical Laws & Ethics
- Pathophysiology for Medical Office
- MS Office / MS Word
- Computer Information Systems
- Medical Transcription
- Office Accounting
- Principles of Management
- Appointment Scheduling
- Complaint resolution
- Call Management
- Courteous demeanor
- Escalation management
- Adaptive team player
- Multi-Task Management
Timeline
Customer Service Representative
MDS Communications
2023.04 - Current
Customer Service Associate
Southwest Collections
2020.04 - 2023.03
Eligibility Specialist
GoHealth
2017.01 - 2020.03
Merchant Coordinator
Encore Payments
2012.11 - 2016.09
Associate of Science in Health Science -
Ultimate Medical Academy
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