Christopher Davis
Belen,NM
Summary
Dynamic professional with a proven track record in customer service and inside sales, notably at CLEAResult. Excelled in troubleshooting, enhancing customer satisfaction, and driving sales through effective communication and problem-solving skills. Demonstrated leadership by mentoring teams to exceed performance goals. Skilled in CRM software and team collaboration, ensuring operational excellence and client retention.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CLEAResult
04.2024 - Current
- Outbound sales position
- Providing excellent customer service, data entry, and overcoming customer objections and Maintaining monthly KPIs
- In a remote call center setting
Inside Sales Representative
HelpGrid - Yomali Group
Wilmington, DE
01.2024 - 03.2024
- Managing the customer through lead generation, pipeline management, organization, effective communication, and strong listening skills
- Conducting outbound calls based on generated leads from the system in order to promote, sell, upsell, cross-sell products
- Calling on prospective clients based on generating leads to increase potential opportunities for increased sales, based on customers' interests or prior purchases
- Handling nonvoice accounts via SMS, emails/tickets, and follow up with sales leads
- Inquiries
- Creating, maintaining and updating a database of customers with complete information and emails to improve operational efficiency and function, reporting all details to supervisors
- Building lasting relationships with clients and other call center team members based on trust and reliability
Owner
Davis Electronix
Albuquerque, NM
10.2008 - 01.2024
- Owning and operating a small home-based business
- Troubleshooting smartphones, tablets (android and is), flat screen televisions, hand-held and console video game systems as well as a variety of other home electronic devices
- Disassembling and re-assembling these same electronic devices
- Collecting information from customers when possible to aid in the repair process
- Purchasing inventory from various liquidation companies as well as the general public
- Shipping and receiving inventory either to customers or from different suppliers
- Handling any escalations due to faulty or damaged items sold
- Providing excellent customer service to ensure repeat customers as well as an overall positive customer experience
Inside sales and Customer Service
Sunpro/ADT Solar
Albuquerque, NM
09.2020 - 11.2023
- Solar sales and customer service
- Outbound and inbound calling and appointment setting
- Proficient with sales force
- Booked appointments for clients
- Worked in the inbound call center
- Proficient using crm software (sales force)
Laborer/Helper
TAGAWA GREENHOUSE ENTERPRISES LLC
Albuquerque, NM
03.2020 - 08.2020
- Loading and unloading trucks as well other labor related duties in a warehouse setting
Customer Service Representative
S&P Data
Rio Rancho, NM
09.2019 - 02.2020
- Providing excellent customer service in a technical support department
- Handling billing inquiries for customers while adhering to client statistical guidelines
- Assisting supervisors with ongoing training of new hires
Call Center Representative
Conduent
Albuquerque, NM
08.2019 - 09.2019
- Converted to a full time employee at the same call center listed below
Customer Service Representative
Collabera
Albuquerque, NM
05.2019 - 08.2019
- Providing excellent customer service to ISD, and Medicaid clients
- Researching clients cases to provide case status of The Income Support Division as well as Medicaid recipients
- Maintaining HIPPA laws and guidelines
- Using multiple systems including CRM, Microsoft word, spreadsheet as well as others
Performance Improvement Coach
Sento Corp
Albuquerque, NM
09.2007 - 10.2007
- Monitored and mentored 75-80 agents to ensure that client as well as HIPPA guidelines were met
- Facilitated calibration on a weekly basis with both the client as well as coworkers to help see that all monitoring grading scales remained consistent
Customer Service Representative
Sento Corp
Albuquerque, NM
06.2006 - 09.2007
- Exceeded quality standards while providing customer service to patients to help ensure that in the future they become returning customers
- Met and exceeded company and client policies and procedures while also following HIPPA guidelines
Coach
The Connection
Moriarty, NM
09.2005 - 05.2006
- Maintained policy adherence and performance of up to a 20-member team
- Provided secondary supervisory support to clients and customer service representatives
- Participated in up training to agents
- Monitored and mentored agents to ensure client accuracy and to ensure customer service representatives were providing world-class customer service
- Provided a team filled environment to address moral issues and enthusiasm in the work place
- Developed incentives to drive team as well as individual performance that was above expectation
- Maintained supervisory position over the Number Portability team to ensure accuracy, talk time and task completion goals for this department
- Team size 18-people
Customer Service Representative
The Connection
Moriarty, NM
01.2005 - 09.2005
- Adhered to quality standards that were exceeding expectations
- Provided customer service to Local Number Portability customers
- Meet and exceeded company and client policies and procedures
Education
AA - Liberal Arts
The University of New Mexico
01.2025
Skills
- Inside sales
- Team Work
- Customer Care
- Problem-solving
- Outbound calling
- Android
- Computer literacy
- Customer service
- Communication skills
- Local Number Portability
- Troubleshooting
- Time management
- Management
- Task completion
- Organization
- Troubleshooting electronic devices
- Quick learner
- Team player
- Mechanically inclined
- Typing
- Salesforce
- Software troubleshooting
- Marketing
- Microsoft Excel
- Outbound sales
- Flexibility
- CRM software
- Cold Calling
- Windows
- Customer Support
- Order entry
- Technical support
- Sales
- Call center
- B2B sales
- IOS
- Microsoft Windows
- Telemarketing
- Negotiation
- Upselling
- Supervising experience
- Customer Service
- Cold calling
- Scheduling
- Typing 45 wpm
Certification
Driver's License
Timeline
Customer Service Representative
CLEAResult
04.2024 - Current
Inside Sales Representative
HelpGrid - Yomali Group
01.2024 - 03.2024
Inside sales and Customer Service
Sunpro/ADT Solar
09.2020 - 11.2023
Laborer/Helper
TAGAWA GREENHOUSE ENTERPRISES LLC
03.2020 - 08.2020
Customer Service Representative
S&P Data
09.2019 - 02.2020
Call Center Representative
Conduent
08.2019 - 09.2019
Customer Service Representative
Collabera
05.2019 - 08.2019
Owner
Davis Electronix
10.2008 - 01.2024
Performance Improvement Coach
Sento Corp
09.2007 - 10.2007
Customer Service Representative
Sento Corp
06.2006 - 09.2007
Coach
The Connection
09.2005 - 05.2006
Customer Service Representative
The Connection
01.2005 - 09.2005
AA - Liberal Arts
The University of New Mexico
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