Taryn Pollard
Wichita,KS
Summary
Experienced customer service professional with over 10 years in call center and healthcare environments. Skilled in managing large teams, improving customer support response times by more than 30%, and utilizing sales and EHR systems. Adept at objection handling, lead generation, and delivering exceptional client experiences. Currently pursuing an undergraduate degree at Ultimate Medical Academy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
lets take surveys
Wichita
08.2024 - 12.2025
- Provided information and assistance to customers, ensuring resolution of inquiries and enhancing satisfaction.
- Maintained professionalism and empathy in all customer interactions, fostering positive relationships.
- Contacted customers through phone, email, or chat to administer surveys and gather actionable feedback.
- Ensured all questions were clearly communicated and properly understood by participants.
- Verified completeness and consistency of survey responses for quality assurance.
- Accurately recorded responses in the appropriate system or platform for data integrity.
- Reported inconsistencies or technical issues encountered during the survey process.
Caregiver/Personal Assistant
Independent Home Health Care
Wichita
07.2020 - 07.2024
- Assessed medical needs and provided daily care for clients in their homes.
- Delivered companionship and emotional support to enhance clients' quality of life during daily activities.
- Coordinated housekeeping, grocery shopping, and medication management to support clients' daily needs.
- Maintained safe and comfortable living environments to promote clients' well-being.
CSR - Customer Service Representative
Faneuil
Wichita
12.2019 - 07.2020
- Managed multiple phone lines and responded promptly to inbound inquiries.
- Handled complaints, processed orders, and addressed customer inquiries to enhance satisfaction.
- Provided accurate information regarding products, services, billing, and account status.
- Investigated and resolved customer complaints and service issues to improve retention.
- Maintained positive, empathetic, and professional attitude to foster customer trust.
CSR - Customer Service Representative
Sykes Enterprises, Incorporated
Ponca City
07.2018 - 12.2019
- Managed high volume of inbound calls, chats, and emails to ensure timely service delivery.
- Acted as the first point of contact for customers, providing prompt and professional service.
- Resolved customer complaints, processed orders, and addressed inquiries to enhance satisfaction.
- Communicated solutions, policies, and procedures clearly to guide customers effectively.
- Accurately input customer information and interaction details into internal systems.
Caregiver/Personal Assistant
Olivarez healthcare
Salina
10.2015 - 06.2018
- Assessed medical needs and delivered daily care to enhance client well-being.
- Engaged with clients to offer emotional support and companionship, fostering a sense of belonging and improving quality of life.
- Assisted with housekeeping, grocery shopping, and medication management to ensure a safe and comfortable living environment.
Education
Undeclared/General Studies -
Ultimate Medical Academy
02-2026
General Education - diploma or GED
Liberal High School
Liberal05-2007
Skills
- High school
- Accounting software
- Management
- Cooking
- Front desk
- Conversion optimization
- Databases
- Google Docs
- Medical collection
- Inside sales
- Team development
- Objection handling (sales technique)
- Analysis skills
- PeopleSoft
- ICD-10
- Microsoft Outlook
- Healthcare management
- DocuSign
- Courier
- Cross sales
- POS
- Health insurance
- Help desk
- Business development
- Accountability
- HubSpot
- Closing sales
- Amadeus
- Benefits administration
- AWS
- Clinic
- Cybersecurity
- Public health
- Writing skills
- Outside sales
- Email marketing
- Tutoring
- Continuous integration
- Primary care
- Data analysis skills
- Windows
- Clerical experience
- ICD-9
- Email outreach prospecting
- Cash handling
- Active Directory
- Medical coding
- Training & development
- Patient interaction
- Point-Click Care
- VoIP
- Research
- Google Suite
- Computer skills
- Salesforce Cloud
- Outbound sales
- Telemarketing
- Guest services
- Customer communication
- Social media management
- Zendesk
- Microsoft Exchange
- Recruiting
- Sales strategy
- Consultative selling
- Linux
- Customer needs analysis
- Employee orientation
- Improving customer support response time - Customer support response time improved (More than 30%)
- Pricing
- Search engines
- Achieving sales targets
- Contracts
- Automotive service
- Social media marketing
- Dispatching
- Field sales
- Professionalism
- SharePoint
- Solar sales
- 4G/LTE
- Attention to detail
- Data entry
- Qualitative research interviewing
- Account management
- Optical experience
- Microsoft Powerpoint
- CPT coding
- Software sales
- Administrative experience
- Linux administration
- Working with people with disabilities
- Customer retention
- B2C
- Networking hardware installation
- Care plans
- S3
- Multitasking
- Data mining
- Electronic health records (EHR) management
- JavaScript
- Payroll
- Technology sales
- B2B
- Wireless networking
- Insurance agencies
- Adobe Photoshop
- Caregiving
- Sales technology adoption
- Process management
- Sales pipeline
- Challenger selling
- SaaS
- Negotiation
- Content creation
- Events management
- Typing
- Entrepreneurship
- Logistics
- ConnectWise
- Microsoft 365 proficiency
- Transportation planning
- Microsoft Excel
- EDI
- Teamwork
- Research data collection
- Weight loss
- Data manipulation
- Basic math
- ICD coding
- Medical receptionist
- Live chat
- Restaurant experience
- Microsoft Teams
Certification
- Personal Lines License
- RHIT
- Certified Provider Credentialing Specialist
- Certified Professional Medical Services Manager
- Certified Professional Coder
- Certified Coding Specialist
- Driver's License
Languages
Bilingual, English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
lets take surveys
08.2024 - 12.2025
Caregiver/Personal Assistant
Independent Home Health Care
07.2020 - 07.2024
CSR - Customer Service Representative
Faneuil
12.2019 - 07.2020
CSR - Customer Service Representative
Sykes Enterprises, Incorporated
07.2018 - 12.2019
Caregiver/Personal Assistant
Olivarez healthcare
10.2015 - 06.2018
Undeclared/General Studies -
Ultimate Medical Academy
General Education - diploma or GED
Liberal High School