Summary
Overview
Work History
Education
Skills
Achievements Interests Activities
Timeline
Generic

Hunter J Gilligan

Manassas,Virginia

Summary

Committed to delivering outstanding service and unparalleled support. Deeply dedicated to ensuring customer satisfaction. Skilled in customer service best practices and effectively addressing diverse customer needs. Excels at exploring solutions to provide optimal support and resolve issues efficiently.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Koniag Government Services
10.2020 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Speak in a friendly conversational manner (not scripted) while maintaining a professional tone
  • Assisted with training new representatives

Assistant Manager

ACW Corporation T/A ARBY's
01.2019 - 10.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Electrician's Helper

E. L. Blackwell Electric
09.2017 - 01.2019
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Installed new electrical components and fixtures safely and tested systems to enhance power flow.

Associate

ACW Corporation T/A ARBY's
01.2012 - 01.2017
  • Greet the customer, obtain their requested order, collect cash or credit card payment for the order and package and present the customer with their order in a fast and friendly manner
  • Clean and maintain the restaurant

Education

Diploma -

Osbourn High School
01.2016

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Basic Technical Drawing
  • High School Electronics 1
  • High School Electronics 2
  • Customer service

Achievements Interests Activities

  • Lacrosse, High School Varsity, 3
  • Lacrosse, Middle School, 2
  • Lacrosse League, 8

Timeline

Customer Service Representative

Koniag Government Services
10.2020 - Current

Assistant Manager

ACW Corporation T/A ARBY's
01.2019 - 10.2020

Electrician's Helper

E. L. Blackwell Electric
09.2017 - 01.2019

Associate

ACW Corporation T/A ARBY's
01.2012 - 01.2017

Diploma -

Osbourn High School
Hunter J Gilligan
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