Hunter J Gilligan
Manassas,Virginia
Summary
Committed to delivering outstanding service and unparalleled support. Deeply dedicated to ensuring customer satisfaction. Skilled in customer service best practices and effectively addressing diverse customer needs. Excels at exploring solutions to provide optimal support and resolve issues efficiently.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Koniag Government Services
10.2020 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Speak in a friendly conversational manner (not scripted) while maintaining a professional tone
- Assisted with training new representatives
Assistant Manager
ACW Corporation T/A ARBY's
01.2019 - 10.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Electrician's Helper
E. L. Blackwell Electric
09.2017 - 01.2019
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
Associate
ACW Corporation T/A ARBY's
01.2012 - 01.2017
- Greet the customer, obtain their requested order, collect cash or credit card payment for the order and package and present the customer with their order in a fast and friendly manner
- Clean and maintain the restaurant
Education
Diploma -
Osbourn High School
01.2016
Skills
- Microsoft Word
- Excel
- PowerPoint
- Basic Technical Drawing
- High School Electronics 1
- High School Electronics 2
- Customer service
Achievements Interests Activities
- Lacrosse, High School Varsity, 3
- Lacrosse, Middle School, 2
- Lacrosse League, 8
Timeline
Customer Service Representative
Koniag Government Services
10.2020 - Current
Assistant Manager
ACW Corporation T/A ARBY's
01.2019 - 10.2020
Electrician's Helper
E. L. Blackwell Electric
09.2017 - 01.2019
Associate
ACW Corporation T/A ARBY's
01.2012 - 01.2017
Diploma -
Osbourn High School
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