Latishia Davis
Cincinnati,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
Afn
Tucson, AZ
10.2024 - 04.2025
- Ensured high levels of customer satisfaction by swiftly addressing inquiries and resolving issues.
- Resolved complex complaints by identifying root causes and implementing effective solutions, enhancing customer satisfaction.
- Utilized extensive product knowledge to provide accurate information to customers.
- Established positive relationships through active listening and tailored interactions.
- Assisted customers with navigating website functionalities and troubleshooting problems.
- Handled billing inquiries, ensuring accurate payment processing and timely refunds to maintain customer trust.
- Facilitated order fulfillment processes by managing shipment tracking and coordinating returns, streamlining customer experience.
Supervisor
Trinity Services Group, Inc.
Salem, VA
02.2023 - 09.2023
- Supervised kitchen operations for inmates, ensuring compliance with safety standards.
- Entered data accurately into computer systems to maintain up-to-date records.
- Trained new cooks on proper food preparation, cooking methods, and safety procedures, resulting in improved productivity and adherence to health regulations
- Managed inventory levels by conducting regular stock checks, placing orders for ingredients, and minimizing waste through effective portion control
- Maintained a clean and organized kitchen environment by enforcing sanitation standards and implementing efficient cleaning schedules
- Managed inventory by conducting stock checks and placing orders, reducing waste through effective portion control
- Oversaw kitchen operations for inmates, ensuring compliance with safety and sanitation standards
- Entered and maintained accurate data in computer system to support kitchen operations
Shift Supervisor
Wendys
Cincinnati, OH
09.2022 - 12.2022
- Managed daily operations, enhancing scheduling, inventory management, and customer service
- Maintained quality control standards, driving customer satisfaction
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction.
- Led team of 5 employees, streamlining operations through guidance and support
- Maintained high standards of quality control to ensure customer satisfaction
Crew Trainer
McDonalds
Attica, IN
01.2016 - 09.2016
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Prepared food items according to established recipes and portion sizes, ensuring consistent quality and customer satisfaction
- Collaborated with team members to streamline workflow during busy periods, enhancing overall service efficiency
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Fostered teamwork among crew members through effective collaboration, contributing to a supportive work environment.
Education
GED -
Southeastern Community College
West Burlington, IA 03.2005 - 05.2005
Some College (No Degree) - Information Technology
University of Phoenix
Tempe, AZSkills
- Customer service
- Call center
- Customer support
- Customer interaction
- Customer acquisition
- Communication
- Phone etiquette
- Live chat
- Outbound sales
- Closing sales
- Problem Solving
- Analytical thinking
- Data entry
- Order management
- Order fulfillment
- Researching
- Payment processing
- Cash handling
- Register management
- Financial accuracy
- Time management
- Operational efficiency
- Process improvement
- Inventory control
- Sales planning
- Sales pipeline management
- Food management
- Food cost management
- Food hygiene management
- Sanitation compliance
- Food preparation
- Food delivery
- Recipe standardization
- Packaging
- Team leadership
- Supervising experience
- Leadership
- Teamwork
- Interpersonal skills
- Diversity awareness
- Guest services
- Restaurant experience
- Casual dining experience
- Fast casual experience
- Bakery
- Bartending
- Grocery store
- Retail industry
- Sales in retail
- Sales Group home
- Telecommunication
- Zoom
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- Microsoft Outlook
- Google Drive
- Google Workspace
- Windows
- Computer skills
- Computer operation
- Computer literacy
- Typing
- Word processing
- Cash handling
- Physical handling
- Attention to detail
- Writing skills
- Making change
- Passion for working with children
- Basic math
- Retail math
- Product quality
- E-learning delivery
- Conducting sales calls
- Objection handling (sales technique)
- Operational efficiency
- Packaging
- Leadership
- Retail industry
- Zoom
- Phone communication
- E-learning delivery
- Physical handling
- Word processing
- Logistics coordination
- Register management
- Computer literacy
- Customer relationship building
- Customer relationship management
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- ServSafe
- Food Handler Certification
Languages
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Afn
10.2024 - 04.2025
Supervisor
Trinity Services Group, Inc.
02.2023 - 09.2023
Shift Supervisor
Wendys
09.2022 - 12.2022
Crew Trainer
McDonalds
01.2016 - 09.2016
GED -
Southeastern Community College
03.2005 - 05.2005
Some College (No Degree) - Information Technology
University of Phoenix