Rosalie Rutter
Lancaster
Summary
Dedicated to Excellence in Customer Service
Overview
1
1
Certification
22
22
years of professional experience
Work History
Customer Service Representative
Burrtec Waste Industries
Santa Clarita
04.2023 - Current
- Responded to customer inquiries via phone
- Assisted customers with billing inquiries to clarify charges and payment options
- Took payments for Trash service
- Set up new Service
- Cancelled service
- Handled account collections to secure timely payments and reduce outstanding balances
- Performed administrative duties to support team operations and enhance workflow efficiency
- Submitted work orders
Eligibility Specialist
Neurospine Institute
Palmdale
04.2022 - 03.2023
- Verified insurance eligibility for clients, ensuring compliance with policy requirements
- Ensured accurate collection of copays and deductibles
- Assisted in scheduling appointments, improving access to medical services
- Scanning in authorizations from medical groups.
Patient Access Representative
Henry Mayo Newhall Hospital
Valencia
05.2020 - 11.2021
- Registered patients, facilitating smooth admissions and maintaining accurate records
- Registered patients
- Collected co-pays, contributing to streamlined financial processes and patient flow
- Collected co pays
- Facilitated patient admissions to ensure a smooth intake process.
Admissions Representative /Communications Operator
Palmdale Regional Medical Center
Palmdale
10.2015 - 05.2020
- Checked in patients for hospital visits, ensuring accurate appointment scheduling and patient flow.
- Took multiple incoming calls and called emergency codes and paged over intercom.
- Collected co-payments, facilitating timely billing and improving revenue cycle management.
- Sent documents via fax to ensure timely communication between departments.
- Collected co payments
- Faxed documents
- Served as PBX operator, facilitating efficient communications within the hospital.
- Verified insurances
Insurance Agent
Farmers Insurance Group
Modesto
06.2008 - 05.2013
- Sold home and auto insurance policies, assisting clients in selecting coverage that meets their needs
- Responded to customer inquiries via phone
- Entered customer information into database, ensuring accurate and up-to-date records
- Processed customer payments efficiently
- Updated customer insurance policies.
Stock Associate
Tj Maxx
Modesto
11.2004 - 03.2008
- Maintained stockroom order
- Stocked merchandise on sales floor and created visually appealing displays to enhance customer engagement.
- Operated cash register and provided exceptional customer service to enhance shopping experience.
Education
Arts -
Modesto High School
Modesto, CASkills
- Customer service
- Healthcare customer support
- Patient service
- Patient interaction
- Appointment scheduling
- Insurance verification
- Managing patient records
- EMR systems
- Medical terminology
- Medical administrative support
- Administrative experience
- Office experience
- Clinic administrative experience
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Access
- Microsoft Powerpoint
- Data entry
- Word processing
- Computer literacy
- Multi-line Phone Systems
- Telephone etiquette
- Customer support
- Financial services
- Intake
- Office management
Certification
- CDL
- Driver's License
Languages
English
Willing To Relocate
- Lancaster, CA
- Valencia, CA
- Santa Clarita, CA
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Burrtec Waste Industries
04.2023 - Current
Eligibility Specialist
Neurospine Institute
04.2022 - 03.2023
Patient Access Representative
Henry Mayo Newhall Hospital
05.2020 - 11.2021
Admissions Representative /Communications Operator
Palmdale Regional Medical Center
10.2015 - 05.2020
Insurance Agent
Farmers Insurance Group
06.2008 - 05.2013
Stock Associate
Tj Maxx
11.2004 - 03.2008
Arts -
Modesto High School