Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

JENNIFER A PRESTON

ROUND ROCK,TX

Summary

Career Objectives Seeking either a production position in computer manufacturing or a retail position in customer service. Summary of Qualifications I have 8 years experience in the areas of production and retail services. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Round Rock Medical Center
11.2010 - 12.2022
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Manpower
02.2008 - 10.2009
  • Production
  • Place wafers onto tools for fabrication.

Metrology Associate

Manpower
10.2006 - 11.2008
  • Place and wafers onto tools for fabrication.

Senior Production Associate

Dell Computers Inc
07.1998 - 01.2006
  • Place computers and parts in a box.

Cashier

Wal-Mart
09.1993 - 02.2000
  • Customer service and cash handling.

Cashier

Wal-Mart
11.1991 - 08.1993
  • Customer service and cash handling.

Waitress

Sonic
10.1989 - 11.1991
  • Customer service and cash handling.

Secretary

Fayette County Mental Health Center
06.1989 - 08.1989
  • Answer telephones
  • File records and type memos.

Education

Austin Community College

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Blinn College

Skills

  • Computer Skills
  • Typing Speed: 39 Words Per Minute
  • EMail Software (Outlook, Thunderbird, etc)
  • Internet Browser (Internet Explorer, Firefox, etc)
  • Peripheral Devices (Scanners, Printers, etc)
  • Personal Computers
  • Presentation Software (PowerPoint, Flash, etc)
  • Spreadsheet Software (Calc, Excel, etc)
  • Word Processing Software (Word, WordPerfect, etc)
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel

Accomplishments

  • Waiters and Waitresses ( 2 yrs 0 mos ) 1
  • Accepts payment and returns change, or refers patron to Cashier
  • 1 to 2 years 2
  • Carves meats, bones fish and fowl, and prepares special dishes and desserts at work station or patron's table
  • 1 to 2 years 3
  • Computes cost of meal or beverage
  • 1 to 2 years 4
  • Fills salt, pepper, sugar, cream, condiment, and napkin containers
  • 1 to 2 years 5
  • Observes patrons to respond to additional requests, and to determine when meal has been completed or beverage consumed
  • 1 to 2 years 6
  • Obtains and replenishes supplies of food, tableware, and linen
  • 1 to 2 years 7
  • Prepares salads, appetizers, and cold dishes, portions desserts, brews coffee, and performs other services as determined by establishment's size and practices
  • 1 to 2 years 8
  • Presents menu to patron, suggests food or beverage selections, and answers questions regarding preparation and service
  • 1 to 2 years 9
  • Relays order to kitchen, or enters order into computer
  • 1 to 2 years 10
  • Serves meals or beverages to patrons
  • 1 to 2 years 11
  • Takes order from patron for food or beverage, writing order down or memorizing it
  • 1 to 2 years Cashiers ( 8 yrs 0 mos ) 1
  • Answers questions and provides information to customers
  • 5 to 9 years 2
  • Bags, boxes, or wraps merchandise
  • 5 to 9 years 3
  • Learns prices, stocks shelves, marks prices, weighs items, issues trading stamps, and redeems food stamps and coupons
  • 5 to 9 years 4
  • Operates cash register or electronic scanner
  • 5 to 9 years 5
  • Receives sales slip, cash, check, voucher, or charge payments and issues receipts, refunds, credits, or change due to customer
  • 5 to 9 years Retail Salespersons ( 8 yrs 0 mos ) 1
  • Cleans shelves, counters, and tables
  • 5 to 9 years 2
  • Computes sales price of merchandise
  • 5 to 9 years 3
  • Greets customer
  • 5 to 9 years 4
  • Inventories stock
  • 5 to 9 years 5
  • Maintains records related to sales
  • 5 to 9 years 6
  • Recommends, selects, and obtains merchandise based on customer needs and desires
  • 5 to 9 years 7
  • Requisitions new stock
  • 5 to 9 years 8
  • Tickets, arranges, and displays merchandise to promote sales
  • 5 to 9 years 9
  • Totals purchases, receives payment, makes change, or processes credit transaction
  • 5

Timeline

Customer Service Representative

Round Rock Medical Center
11.2010 - 12.2022

Manpower
02.2008 - 10.2009

Metrology Associate

Manpower
10.2006 - 11.2008

Senior Production Associate

Dell Computers Inc
07.1998 - 01.2006

Cashier

Wal-Mart
09.1993 - 02.2000

Cashier

Wal-Mart
11.1991 - 08.1993

Waitress

Sonic
10.1989 - 11.1991

Secretary

Fayette County Mental Health Center
06.1989 - 08.1989

Austin Community College

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Blinn College
JENNIFER A PRESTON