Devon Stuart
Allentown,PA
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Berks International (Warehouse)
Boyertown, PA
10.2022 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Medical Intake Rep/Lead CSR
Capital BlueCross (PCA)
Bethlehem, PA
09.2018 - 09.2022
- Ensured compliance with applicable regulations while delivering excellent customer service.
- Monitored performance metrics such as average handle time, first contact resolution rate, and call abandonment rate to assess team performance against set goals.
- Developed strategies for improving customer service processes by analyzing trends in call center data.
- Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Customer Service/Inside Sales Representative
United Health Care (PeopleShare)
Allentown, PA
06.2016 - 03.2018
- Provided feedback to the product development team on customer needs and market demand.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
- Utilized CRM software to track sales progress and communicate with team members.
Phone Banker 2 (CSR/Sales)
Wells Fargo
Bethlehem, PA
03.2012 - 06.2016
- Initiate sales plus cross-sell complete banking services which range from present to prospective customers
- Support current bankers with training to improve staff knowledge as well as continuously enhance referral results and cross-selling opportunities.
Customer Services/Inside Sales Representative
Synchronoss Technologies Inc (Coworx)
Bethlehem, PA
02.2009 - 12.2011
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Assisted in resolving customer complaints in a prompt manner.
- Established relationships with key decision makers at target companies.
- Contributed ideas for improving internal processes related to sales operations.
- Conducted cold calls to generate new business leads.
Education
Associate’s Degree - Hvac
Mccann School of Business
02.2024
High School Diploma/Ged -
Skills
- Prospecting / Cold Calling
- Exceptional skills in creative problem-solving
- Talent Acquisition
- HR Sourcing
- Excellent abilities in ongoing workload Management
- Outstanding multitasking abilities
- Outbound Sales
- Relationship Management
- Strong proficiency with PRISM SAP and Microsoft Office applications
- Excellent skills in Microsoft Excel
- Negotiation
- Talent management
- Interviewing
- Sales
- Recruiting
- Communication skills
- Employee relations
- Cold calling
- ADP
- Human resources
- Training & development
- Workday
- Employment & labor law
- Lead generation
- Salesforce
- ICIMS
- Taleo
Certification
Professional In Human Resources
References
References available upon request.
Timeline
Customer Service Representative
Berks International (Warehouse)
10.2022 - Current
Medical Intake Rep/Lead CSR
Capital BlueCross (PCA)
09.2018 - 09.2022
Customer Service/Inside Sales Representative
United Health Care (PeopleShare)
06.2016 - 03.2018
Phone Banker 2 (CSR/Sales)
Wells Fargo
03.2012 - 06.2016
Customer Services/Inside Sales Representative
Synchronoss Technologies Inc (Coworx)
02.2009 - 12.2011
Associate’s Degree - Hvac
Mccann School of Business
High School Diploma/Ged -
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