LaWanda Harris Jackson
Charlotte,NC
Summary
Dynamic professional with a strong work ethic and exceptional people skills, experienced at National General Insurance Company in efficiently managing claims and ensuring data accuracy. Proven ability in project coordination and customer service, adept at navigating complex processes while maintaining HIPAA compliance. Committed to delivering outstanding results and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
FNOL Remote
National General Insurance Company
charlotte, NC
08.2023 - Current
- Efficiently gather and document information related to new or existing auto and homeowner accident claims, ensuring accuracy and completeness of data for a seamless assignment and claim handling.
- Collaborate with provider office personnel to ensure accurate patient insurance documentation, billing, collections, and data processing, thereby ensuring timely and efficient account collections and adhering to policies, confidentiality, and HIPAA guidelines.
- Accurately document all interactions and claim details, as well as status updates when needed.
- Flexibility to adjust to changing processes and environments, learning new tools and systems as needed.
- High attention to detail for accurate data entry and order management across systems.
City Letter Carrier
USPS
Charlotte, NC
03.2023 - 08.2023
- Maintained professional and effective public relations with customers and community members.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Used portable electronic scanner to track parcels and record tracking progress.
- Collected customs charges, postage due and C.O.D. payments.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
COVID Lab Coordinator
S MOBILE LAB TESTING
Greensboro, NC
11.2021 - 02.2023
- Liaise between the testing sites, labs and the contact tracing team, with a primary focus on data flow and application of protocols
- Provide strategic support, collate feedback, identify solutions, ensure consistency with protocols, and help conduct direction of all protocols and standard operating procedures to achieve the best solution possible
- Exceptional ability to multi-task and stay organized in a results driven environment.
- Communications & External Relations: Provide materials, data, and other needs for external communication, including fundraising and advocacy.
- Experience in non-discrimination testing
- Perform follow-up on claims using various systems and payer portals.
- Adhere to policies regarding safety, confidentiality, and HIPAA guidelines.
- Ensure that the activities of the billing operations are conducted in a manner consistent and in compliance with Federal, State, and payer regulations,guidelines, and requirements.
Technical Support Representative Remote
CHARTER COMMUNICATIONS
Charlotte, NC
08.2018 - 02.2022
- Provide over-the-phone support for a range of products and services, including accounts and billing, enhancements, and repairs
- Used advanced diagnostic tools to help address technical inquiries and get services running smoothly, talking to field technicians through fixes to get customer equipment running smoothly.
Customer Service Specialist
OPTUM
Concord, NC
06.2016 - 08.2018
- Take constant reoccurring inbound service calls from prospective and current members who qualify for Medicaid with questions related to, but not limited to, the Medicaid enrollment process, eligibility status/issues, benefit levels, request for member materials, prescription coverage and benefits
- Provide objective information pertaining to coverage and how to obtain Medicaid coverage
- Ensure proactive customer service with the highest degree of courtesy and telephone etiquette
- Ability to refine complex instructions, procedures, and thoughts into simple, memorable terms that customers can grasp and act upon.
Benefits Specialist
THE LASH GROUP/AEROTEK
Charlotte, NC
11.2015 - 01.2016
- Collects and reviews all patient insurance benefit information, to the degree authorized by the SOP of the program
- Researches and resolved any claim denials or underpayment of claims
- Complete and submit all necessary insurance forms and electronic claims to process claims in a timely manner as required by all third-party payors
- Maintain frequent phone contact with provider representatives, third-party representatives, pharmacy staff, and case managers
- Provides all necessary documentation required to expedite payments
- This includes demographic, authorizations/referrals, Nation Provider Identification (NPI) number, and referring physician.
Education
Medical Billing And Coding
Piedmont Community College
Roxboro, NC12-2025
Some College (No Degree) - Phlebotomy
Thomas Healthcare Institute
Charlotte, NCSome College (No Degree) - Medical Office Administration Specialist
UNC Charlotte
Charlotte, NCSome College (No Degree) - Notary Public
Guilford Technical Community College
Jamestown, NCSkills
- Organizational skills
- Problem-solving
- Customer service
- Training and development
- Reliability and trustworthiness
- Strong work ethic
- Leadership and supervision
- Active listening
- Microsoft Office proficiency
- Data entry
- Project coordination
- Multitasking abilities
- Telephone etiquette
- HIPAA compliance
- Medical billing
- Attention to detail
- Documentation accuracy
References
References Available upon request
Additional Information
- Awards , Quality Awards, Recognition Submissions, selected for stretch assignments and Training new staff.
Timeline
FNOL Remote
National General Insurance Company
08.2023 - Current
City Letter Carrier
USPS
03.2023 - 08.2023
COVID Lab Coordinator
S MOBILE LAB TESTING
11.2021 - 02.2023
Technical Support Representative Remote
CHARTER COMMUNICATIONS
08.2018 - 02.2022
Customer Service Specialist
OPTUM
06.2016 - 08.2018
Benefits Specialist
THE LASH GROUP/AEROTEK
11.2015 - 01.2016
Medical Billing And Coding
Piedmont Community College
Some College (No Degree) - Phlebotomy
Thomas Healthcare Institute
Some College (No Degree) - Medical Office Administration Specialist
UNC Charlotte
Some College (No Degree) - Notary Public
Guilford Technical Community College
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