Braisha Bryant
Sylvester,GA
Summary
Dynamic and results-driven professional with extensive experience at Cigna Health, excelling in claims analysis and customer support. Proven ability to enhance customer satisfaction through effective problem-solving and analytical skills. Recognized for streamlining workflows and maintaining data accuracy, while fostering strong customer relations and teamwork.
Overview
7
7
years of professional experience
Work History
FNOL Representative
Code Blue
Remote
02.2025 - Current
- Assisted customers in selecting products and services, ensuring positive experiences.
- Responded to inquiries through phone and email, resolving issues promptly.
- Processed orders accurately using internal software systems, streamlining workflow.
- Collaborated with team members to maintain inventory accuracy and availability.
- Coordinated promotional activities, engaging customers and driving sales initiatives.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Claims Customer Service Representative
Amazon
Remote
01.2024 - 01.2025
- Assisted customers in resolving claims inquiries and issues efficiently.
- Processed claim requests using proprietary software to ensure accuracy and compliance.
- Provided timely updates to customers regarding claim status and resolutions.
- Collaborated with cross-functional teams to streamline claims processing workflows.
- Educated customers on claim procedures, enhancing understanding and satisfaction.
- Identified recurring issues in claims processes, proposing solutions for improvement.
- Adapted quickly to new tools and systems, ensuring effective service delivery.
- Gained valuable insights into customer needs through active listening skills, enabling tailored recommendations for additional coverage options that align with their specific requirements.
Claims Analyst
Cigna Health
Remote
01.2021 - 01.2024
- Analyzed claims data to identify trends and discrepancies, ensuring accuracy in assessments.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently.
- Reviewed and validated claim submissions for compliance with company policies and regulations.
- Implemented process improvements that streamlined claims processing workflows and reduced turnaround time.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
Remote Claims Analyst
Albany Primary Health Care
Remote
01.2019 - 01.2021
- Assisted in reviewing and processing insurance claims for accuracy and compliance.
- Supported data entry into claims management systems to ensure timely updates.
- Collaborated with team members to identify discrepancies in claim submissions.
- Learned industry regulations and company policies related to claims handling.
- Provided customer service support by answering inquiries about claim status and procedures.
Education
High School Diploma -
Worth County High School
Sylvester, GASkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Problem-solving
- Time management
- Organizational skills
- Attention to detail
- Analytical thinking
- Data entry
- Customer service
- Team building
- Conflict resolution
- Decision-making
- Data management
- Computer skills
- Teamwork
- Problem-solving skills
- Problem-solving abilities
- Reliability
- Understanding customer needs
Timeline
FNOL Representative
Code Blue
02.2025 - Current
Claims Customer Service Representative
Amazon
01.2024 - 01.2025
Claims Analyst
Cigna Health
01.2021 - 01.2024
Remote Claims Analyst
Albany Primary Health Care
01.2019 - 01.2021
High School Diploma -
Worth County High School