Patrice Johnson
North Augusta,SC
Summary
Detail-oriented Auto Damage Adjuster with proven claims processing proficiency. Known for integrity and effective communication, consistently enhancing customer satisfaction and streamlining workflows.
Results-driven Auto Damage Adjuster with proven claims processing proficiency, integrity, and attention to detail. Committed to enhancing customer satisfaction and streamlining workflows to improve efficiency.
Overview
18
18
years of professional experience
Work History
Auto Damage Adjuster
Classic Collision Center
Augusta, GA
02.2024 - Current
- Evaluated auto damage claims to determine liability and estimate repair costs.
- Collaborated with repair facilities to ensure timely vehicle assessments and repairs.
- Utilized estimating software to provide accurate damage assessments and reports.
- Communicated effectively with clients regarding claim status and necessary documentation. -
Customer Service Representative
Belk
North Augusta, SC
02.2018 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer transactions efficiently, ensuring accuracy in sales processes.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new staff on company policies and customer service best practices.
Auto Damage Adjuster
Gerber Collision
Augusta,GA
10.2021 - 02.2024
- Communicated effectively with clients regarding claim status and necessary documentation.
- Mentored junior adjusters in best practices for claim evaluation and customer interaction.
- Streamlined claims processing procedures, improving turnaround time for approvals.
- Conducted thorough inspections of damaged vehicles to uphold company standards and accuracy.
- Enhanced claim processing times by streamlining workflow and prioritizing tasks effectively.
- Strengthened team performance by sharing knowledge and expertise on industry best practices for auto damage adjusting.
- Liaised with insurance agents to facilitate smooth claims resolution and enhance client satisfaction.
- Updated client records diligently, ensuring accurate information for future reference and communication.
- Maintained positive relationships with policyholders, providing exceptional customer service throughout the claims process.
Auto Damage Adjuster
Kendrick Paint and Body
Augusta, GA
03.2008 - 10.2021
- Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
- Served as a trusted resource within the team, providing support a l nd guidance for colleagues when faced with challenging situations or complex claims.
- Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
- Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.
- Increased efficiency in claims handling through effective use of technology tools and systems.
Education
Associate of Science - Health Care Administration
University of Phoenix
Tempe, AZ03.2015
Skills
- Integrity and ethics
- Claims processing proficiency
- Estimating repair costs
- Insurance policy sale
- Multi-line phone system
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Effective communication
- Adaptability and flexibility
- Quality control
Timeline
Auto Damage Adjuster
Classic Collision Center
02.2024 - Current
Auto Damage Adjuster
Gerber Collision
10.2021 - 02.2024
Customer Service Representative
Belk
02.2018 - Current
Auto Damage Adjuster
Kendrick Paint and Body
03.2008 - 10.2021
Associate of Science - Health Care Administration
University of Phoenix