Kevin Jean-Louis
Lake Grove,United States
Summary
Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Overview
7
7
years of professional experience
Work History
Auto Damage Adjuster
Progressive
06.2022 - Current
- Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
- Managed a large caseload of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case.
- Served as a trusted resource within the team, providing support and guidance for colleagues when faced with challenging situations or complex claims.
- Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
- Negotiated fair settlements with claimants, balancing their needs with company interests.
- Collaborated with repair shops to ensure accurate estimates and quality repairs for clients.
- Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.
Property Claims Adjuster
Liberty Mutual
11.2020 - 05.2022
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Negotiated favorable settlement terms for complex property loss situations involving multiple parties or competing interests.
- Scoped and photographed properties for defects and damage.
- Prepared sketch of floor plan and roofline and entered data into Xcatimate to develop line-by-line item costs of damages.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
Casualty Claims Adjuster
Allstate Insurance Co
06.2017 - 09.2020
- Demonstrated expertise in complex policy language interpretation, offering guidance to colleagues on nuanced claims scenarios.
- Reduced litigation expenses for the company by negotiating fair settlements with claimants and attorneys.
- Streamlined internal processes to reduce errors in claim documentation and expedite approvals for payment.
- Managed litigated claims through settlement negotiations or trial preparation, minimizing potential financial exposure for the company.
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
Bachelor of Arts - Criminal Justice
Saint Joseph University
Patchogue, NY06.2016
Skills
- Integrity and ethics
- Claims Processing Proficiency
- Teamwork capabilities
- Estimating Repair Costs
- Strong analytical skills
- Industry Regulations Knowledge
- Insurance Policy Understanding
- Damage Assessment Expertise
- Technical automotive knowledge
- Policy Interpretation
- Claims Handling
- Attention to Detail
- Multitasking
Timeline
Auto Damage Adjuster
Progressive
06.2022 - Current
Property Claims Adjuster
Liberty Mutual
11.2020 - 05.2022
Casualty Claims Adjuster
Allstate Insurance Co
06.2017 - 09.2020
Bachelor of Arts - Criminal Justice
Saint Joseph University
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