Sherita Murray
Bronx,NY
Summary
Seasoned Auto Damage Adjuster and Training Supervisor with a proven track record at companies like Geico Insurance. Expert in damage assessment and claims processing, coupled with exceptional customer service skills. Achieved significant process improvements and expanded operations, demonstrating strong analytical abilities and operations management expertise.
Overview
10
10
years of professional experience
Work History
Auto Damage Adjuster
State Farm Insurance Inc
The Bronx, NY
06.2022 - Current
- Conducted in-person and remote assessments of vehicle damages for accurate claim valuation.
- Researched parts pricing and labor rates to accurately estimate repair costs.
- Determined salvage value for total-loss vehicles.
Auto Damage Adjuster
Geico Insurance
Bronx, NY
07.2018 - 05.2021
- Conducted in-person and remote assessments of vehicle damages for accurate claim valuation.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Directed operations within network repair shops.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Determined salvage value for total-loss vehicles.
Training Supervisor
Dish Network/Sling TV
Queens, NY
07.2015 - 07.2018
- Acted as a liaison between employees and management to communicate training needs and outcomes.
- Trained employees on new software with minimum level of frustration and training friction.
- Facilitated engaging and informative training sessions for both new hires and existing staff.
- Expanded operations by launching new call centers nationwide.
Education
High School Diploma -
John Bowne High School
Flushing, NY06.2006
Some College (No Degree) - Marketing
Herkimer Community College
Herkimer, NYSkills
- Customer service experience
- Claims processing proficiency
- Strong analytical skills
- Integrity and ethics
- Damage assessment expertise
- Administration and reporting
- Staff development
- Operations management
- Process improvement
Timeline
Auto Damage Adjuster
State Farm Insurance Inc
06.2022 - Current
Auto Damage Adjuster
Geico Insurance
07.2018 - 05.2021
Training Supervisor
Dish Network/Sling TV
07.2015 - 07.2018
High School Diploma -
John Bowne High School
Some College (No Degree) - Marketing
Herkimer Community College
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