Aaron Land
Arlington,TX
Summary
Retired U.S. Army Veteran and dynamic professional with a proven track record of excellence in customer service and technical support, notably at New Horizons Computer Learning Center. Skilled in network security and desktop technical support, excels in fast-paced environments, achieving a 98% rating in Special Operations Command inspections. Demonstrated leadership in supervising teams and fostering strong community relationships showcases an ability to adapt and thrive.
Overview
30
30
years of professional experience
Work History
Rideshare Driver
Lyft
03.2019 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
Student Support Specialist
New Horizons Computer Learning Center
08.2019 - 03.2020
- Provide customer service to students in support of classroom environment.
- Re-image, update, and troubleshoot computer issues and network connectivity for approximately 64 workstations.
- Trained personnel on proper procedure and steps to maintain computer and network availability.
- Maintain cleanliness and functionality of computer center and testing environment.
- Maintained attendance and accountability of all students and equipment.
Corporal - Police Officer
City of Mansfield, Texas
10.2006 - 01.2019
- Supervised 3 -8 Officers at various times and activities.
- Managed employee scheduling and evaluations.
- Inspected and assessed weapons and vehicles on regular basis to detect maintenance needs.
- Created and maintained officer accountability/manhours reports for the Chief of Police using Microsoft Excel, Google Drive and Google Sheets.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Chief Ammunition NCO
United States Army National Guard (Texas)
12.2001 - 07.2017
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Utilized Army Risk Assessment and Management Matrix to ensure safe ammunition handling to prevent injuries and accidents.
- Used Total Ammunition Management Information System to manage inventory of materials and ammunition supply stock.
- Supervised 1 Staff Sergeant, 3 Sergeants, and 6 Soldiers; and offered extensive mentoring and training assistance.
Ammunition Sergeant
United States Army
06.1994 - 12.2001
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Achieved the highest rating of 98% in the Special Operations Command on 3 inspections of Ammunition accountability, storage, and safety.
- Handled inspection, inventory, and issuance of over $2.5 million worth of ammunition with 100% accuracy.
- Coordinated with other military units and agencies to support operations and align with mission.
Education
No Degree - Criminal Justice
Tarrant County College District
Fort Worth, TXNo Degree - Computer Networking
New Horizons Computer Learning Center
Fort Worth, TX11.2019
Skills
- Help Desk Operations
- Application installations
- Network Security
- Desktop Technical Support
- Hardware Installation
Timeline
Student Support Specialist
New Horizons Computer Learning Center
08.2019 - 03.2020
Rideshare Driver
Lyft
03.2019 - Current
Corporal - Police Officer
City of Mansfield, Texas
10.2006 - 01.2019
Chief Ammunition NCO
United States Army National Guard (Texas)
12.2001 - 07.2017
Ammunition Sergeant
United States Army
06.1994 - 12.2001
No Degree - Criminal Justice
Tarrant County College District
No Degree - Computer Networking
New Horizons Computer Learning Center