Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Carol Ann Turney

Client Service Professional
Nashville,TN

Summary

Highly experienced and reliable service professional with an exceptional work ethic and high priority placement on guest satisfaction. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Vast experience in a variety of careers which prove great adaptability to different personality types, willingness to do whatever it takes to "get the job done," and knowledge of current events, historical tourism, and dining of all levels around town.

Overview

36
36
years of professional experience

Work History

Rideshare Driver

LYFT & UBER
Nashville, TN
03.2014 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Gave expert advice to riders being picked up at BNA Airport about the most popular as well as lesser known entertainment and dining opportunities in Nashville and the surrounding areas.
  • Assisted elderly and disabled passengers entering and exiting vehicle.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Placed safety as top priority for rides and followed community guidelines.
  • Helped passengers with luggage, wheelchairs, and groceries as well as politely answered questions.

Substitute Teacher, K-12

METRO SCHOOLS
Nashville, TN
01.2019 - 05.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Airbnb Host

AIRBNB & VRBO
Nashville, TN
03.2015 - 12.2019
  • Cleaned and set up home in great detail for maximum comfort and special touches around and outside the home.
  • Maintained manicured lawn and backyard garden as well as outdoor furniture, fire pit, tiki torches, fully fenced-in back yard for guests' enjoyment.
  • Left specific and detailed instructions on how certain appliances in the home, locks on the doors, etc. work successfully as the home was built in the 1930's.
  • Left pages of suggestions for restaurants and entertainment throughout the city and surrounding areas.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Sales Representative

NORTHWESTERN MUTUAL
Nashville, TN
04.2010 - 12.2013
  • Northwestern Mutual is a mutual company based in Milwaukee, Wisconsin that offers financial services, including life insurance, long-term care insurance, disability insurance, annuities, mutual funds, and employee benefit services
  • Senior Sales Professional: Business Development, Internet Research, Graphs & Presentations, and Company Presentations
  • Collaborate with individuals and business owners to deliver sales presentations on financial products.

Marketing Director / Sales Professional

STRATEGIC RETIREMENT SOLUTIONS/GUARDIAN LIFE
Nashville, TN
05.2008 - 04.2010
  • Marketed Life insurance, disability income insurance, and retirement programs to individuals, business owners, and their employees
  • Performed Business Development, Sales Prospecting, Internet Research, Created Graphs & Presentations, and Partnership Presentations
  • Prospected for new business and marketed financial products to individuals and businesses.

Business Development Manager

INTERNATIONAL OFFICE SUPPLIES
Nashville, TN
07.2004 - 05.2008
  • Sales Professional: Business Development, Sales Prospecting, and Marketing Plans to acquire and service for 65-80 Clients for Tennessee’s Top 25 Business
  • Developed and executed client-focused sales presentations to include In-Person Visits, Prospecting, and Relational Selling to increase market share and develop customer base
  • Marketed office supplies and account management resulting in consistent gross profit increase for company

Business Development Manager

OFFICE DEPOT BUSINESSES SERVICES DIVISION
Nashville, TN
12.2003 - 06.2004
  • Sales Professional: Office supply sales and transition from Business Development to Account Manager in development and execution of sales strategy that includes prospecting and relationship selling to increase market share
  • Compiled weekly, monthly, and quarterly sales projections and create and maintain client database
  • Consultation provided to customers on online ordering through the welcome packets and explanation of process
  • Developed basic understanding the Office Supply Industry including Customer needs, Competition strengths/weaknesses and Sales Techniques
  • Pursued outside coaching with Top Professional in Atlanta Market translating into 11% sales increase in book of business in 2 months

Hostess

BLUEBIRD CAFE
Nashville, TN
09.1999 - 09.2001
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Collected information from arriving customers to seat groups or place them on waitlist
  • Monitored front entrance for new guests

Elementary Music Teacher

HARTSELLE CITY SCHOOLS
Hartselle, AL
08.1995 - 05.1999
  • Educator for Hartselle City Schools focused on the teaching of music theory and development of artistic ability of elementary students
  • Taught elementary music to 250 students grades kindergarten through 5
  • Choreographer for High School Show Choir
  • Recognized as Teacher of the Month - February 1997
  • Responsible for direction of PTO programs & plays
  • Responsible for direction of Music in our Schools month
  • Responsible for daily/weekly Curriculum of General Music Class

Restaurant Hostess

WEST END COOKER
Nashville, TN
02.1993 - 07.1995

Professional Singer/Dancer

OPRYLAND USA (& Six Flags Over Georgia)
Nashville, TN
05.1992 - 12.1994

Education

BME - Choral Music Education

Auburn University
1992

Skills

  • Relationship Building
  • Key Client Retention
  • Solution Selling Strategies
  • Territory Growth/Development
  • Organizational Leadership
  • High-Impact Sales Presentations
  • Active Listening
  • Problem Solving
  • Special Events
  • Customer Retention
  • Creativity and Adaptability
  • Front Desk Operations
  • Targeted Networking
  • Common Area Maintenance
  • Microsoft Outlook, Windows, Word, Excel, Power Point, Publisher, Data Base Management, Variety of Software

Affiliations

  • Sertoma Club of Nashville Member: 2009 to Present Board Member: 2010-2011 Events: Judge on Freedom Essay Scholarship Event, Social Chair & Hostess, Christmas Party Preparation, Volunteer - Second Harvest Food Bank, HEAR Nashville, Thistle Farms Sertoma GEM Award Recipient
  • Goodlettsville Chamber of Commerce
  • Nashville CABLE for Women – Facilitator and Networking Host for Two CABLE functions monthly
  • NAWBO – Nashville Association for Women Business Owners
  • Nashville Symphony Orchestra – Soprano II Cast
  • Singer/Comedienne at the Viva Nash Vegas Radio Show

Timeline

Substitute Teacher, K-12

METRO SCHOOLS
01.2019 - 05.2021

Airbnb Host

AIRBNB & VRBO
03.2015 - 12.2019

Rideshare Driver

LYFT & UBER
03.2014 - Current

Sales Representative

NORTHWESTERN MUTUAL
04.2010 - 12.2013

Marketing Director / Sales Professional

STRATEGIC RETIREMENT SOLUTIONS/GUARDIAN LIFE
05.2008 - 04.2010

Business Development Manager

INTERNATIONAL OFFICE SUPPLIES
07.2004 - 05.2008

Business Development Manager

OFFICE DEPOT BUSINESSES SERVICES DIVISION
12.2003 - 06.2004

Hostess

BLUEBIRD CAFE
09.1999 - 09.2001

Elementary Music Teacher

HARTSELLE CITY SCHOOLS
08.1995 - 05.1999

Restaurant Hostess

WEST END COOKER
02.1993 - 07.1995

Professional Singer/Dancer

OPRYLAND USA (& Six Flags Over Georgia)
05.1992 - 12.1994

BME - Choral Music Education

Auburn University

Similar Profiles

CREATE PROFILE
Carol Ann TurneyClient Service Professional