Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jerome Barnwell

Lewisville

Summary

Dynamic professional with experience as a Rideshare Driver at Uber, excelling in customer relationship management and problem-solving. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in multitasking and safety compliance, ensuring a seamless experience for passengers while navigating complex traffic conditions.

Overview

10
10
years of professional experience

Work History

Rideshare Driver

Uber
Lewisville
04.2025 - Current
  • Updated records of trip details such as passenger pick-up and drop-off times, mileage traveled.
  • Continuously monitored traffic conditions in order to select optimal route for passenger destination.
  • Established positive relationships with customers through courteous interactions.
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.

Battery Service Technician

A-Z Towing AAA
Aberdeen
08.2015 - 04.2024
  • Documenting customer complaints and repair needs in work orders.
  • Inspected tested and diagnosed battery issues to determine necessary repairs.
  • Evaluated new technologies related to the field of battery servicing in order to make recommendations for improvement.
  • Provided technical support to customers regarding battery-related issues.
  • Ensured safety protocols were followed when handling hazardous materials associated with battery servicing operations.
  • Documented all work performed according to company policies and procedures.

Education

High School Diploma - Carpentry

Edmondson Westside High
Baltimore, Maryland
05.1999

Skills

  • Tech-savviness
  • Problem-solving
  • Relationship building
  • Customer relationship management
  • Problem solving
  • Safety compliance
  • Customer communication
  • Multitasking and organization
  • Customer engagement

References

References available upon request.

Timeline

Rideshare Driver

Uber
04.2025 - Current

Battery Service Technician

A-Z Towing AAA
08.2015 - 04.2024

High School Diploma - Carpentry

Edmondson Westside High

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