Professional program management professional with proven track record in leading complex projects and driving impactful results. Strong focus on team collaboration, ensuring dependable performance, and adaptability to evolving needs. Expertise in strategic planning, resource allocation, risk management, learning & development, and stakeholder engagement, coupled with exceptional problem-solving and leadership abilities.
Work History
Sr. Program Manager, Organizational Experience
2 Years 6 Months
Uber Technologies Inc. | 02.2024 - Current
Manage a cross-functional team that developed and executed strategic initiatives, enhancing operational efficiency around onboarding, communications, development, and employee experience strategies for an organization of over 5,000 employees
Lead end-to-end onboarding programming for 1,500+ new hires annually, overseeing onboarding planning and execution, communications strategy, and live onboarding session programming while maintaining an 86% overall satisfaction (OSAT) score based on new-hire survey feedback
Owns the organization’s internal communications ecosystem, driving communications strategy, team meeting programming, Slack channel strategy, All Hands meetings, and critical organizational updates, while maintaining internal resources as a centralized source of truth to keep teams informed, aligned, and connected
Lead employee experience and engagement strategy, overseeing the planning and execution of team socials, engagement initiatives, and community service programming that strengthen connection, culture, and belonging while achieving a 91% OSAT score
Developed and scaled a global Short-Term Assignment (STA) program designed to accelerate employee skill development and mobilize talent against strategic business priorities; participants describe the experience as career-shaping, with the program achieving a 96% OSAT
Learning & Development Project Manager
1 Year 11 Months
Uber Technologies Inc. | 02.2022 - 01.2024
Performed training needs analysis, scoped, project planned, and established learning objectives for several lines of business
Managed diverse sets of stakeholders to identify business training needs to help influence positive metrics
Created training solutions for a new line of business which surpassed the key metric by 113% post-launch
Crafted innovative learning solutions with design and delivery teams and supervised for proper execution
Leveraged post-training data to advise business stakeholders on recommended next steps for improvement
Used training feedback and data to improve existing training programs
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center