SUJIT SATHE
Dallas,TX
Summary
Over 25 years of experience in managing large-scale, cross-functional programs within global enterprises. Specializes in end-to-end program delivery and product management, particularly in digital experience. Successfully led a complex program that increased bank deposits from $1.5B to $6B in one year, receiving an award for Leadership Excellence. Proven ability to establish and scale Agile and DevOps practices, focusing on delivering tangible value and navigating complex challenges.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
Sr Technical Program Manager (Digital Experience)
Citibank
Irving, TX
01.2019 - Current
- Portfolio Management in Digital Banking: Set up and scaled the global program delivery involving 20+ full-stack teams to drive outcomes such as prefilled digital applications for existing customers and straight-through processing, driving a 10% increase.
- Managed key KPIs such as success rate (improvement from 70% to 95%), churn rate (reduction by 17%), product backlog, value proposition, and customer experience.
- Product and Program Management - Led critical and complex program execution with 30+ stakeholders, including vendors, business operations, engineering, etc.
- Launched multiple mission-critical digital banking and credit card products.
- Increased the digital login availability (mainframe maintenance, scheduled downtime, outage) from 98% to 99.99%.
- Simplified retail banking with four relationship tiers from a complex, multiple-product structure.
- Transformation - Led transformation programs from ideation, conceptualization, planning, to execution, and delivery.
- CICD automation: Reduction in process steps (20%) from 76 to 61 by automation, reducing redundancy, and duplication.
- Digital Data and Agile Transformation
- Winner of the prestigious LEA (Leadership Excellence Award), Top 1%.
Release Train Engineer, Agile Coach
Capital One
Plano, TX
06.2013 - 12.2018
- Led end-to-end project delivery for Retail and Digital Banking Platforms, collaborating with engineering teams, Networking, Cyber Security, Compliance, Domains, and vendors.
- Promoted CI/CD pipeline and DevOps culture
- Facilitated Scrum and SAFe ceremonies, including Daily Scrum, Sprint/Program Retrospectives, Release/Sprint Planning, and Scrum of Scrums.
- Provided leadership through mentoring and coaching to strengthen Agile Teams.
Technical Project Manager
HSBC Card Services
Salinas, CA
10.2010 - 05.2013
- Led a complex global program of more than 30 distributed teams, resulting in time bound compliance for HSBC with Dodd Frank Regulation managing over 30+ platforms - Originations to Customer service and fulfillments
- Senior member of the Portfolio & Delivery Management team (PMO)
Management Consulting
Infosys Technologies Ltd (Hybrid)
01.2001 - 09.2010
- Managed geographically distributed large project teams (30+) in a global delivery model. Defined a managed services model, working as the sales lead on multiple requests for proposals (RFPs), requests for quotations (RFQs), and service level agreements (SLAs), managing client relationships.
- Software Engineer/Analyst: Mainframe and Java - SOA.
Education
Bachelor of Science - Industrial Engineering
Savitribai Phule Pune University
Pune, India06-2000
Skills
- Digital experience
- Retail banking and cards
- DevOps, CI/CD
- Cloud computing
- Java microservices architecture
- Generative AI
- Strategic planning
- Relationship management
- Talent development
- Project budgeting, forecasting methods
- Operational efficiency and optimization
- Portfolio management
- Account Management
- Storytelling
- Sales and proposal presentation
- Agile methodologies
Certification
AWS Practitioner
Accomplishments
Citi Leadership Excellence Award (Top 1% Performers)
Affiliations
Complete Transformation of a Nonprofit Volunteer Org into a dynamic and Vibrant Culture. (200% growth in Membership)
Timeline
Sr Technical Program Manager (Digital Experience)
Citibank
01.2019 - Current
Release Train Engineer, Agile Coach
Capital One
06.2013 - 12.2018
Technical Project Manager
HSBC Card Services
10.2010 - 05.2013
Management Consulting
Infosys Technologies Ltd (Hybrid)
01.2001 - 09.2010
Bachelor of Science - Industrial Engineering
Savitribai Phule Pune University