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Wellness specialist in case manager

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Utilized modern cleaning equipment and techniques to deliver thorough and effective cleaning services, contributing to overall client satisfaction and retention.

Dedicated and customer-focused professional with extensive experience in hospitality, client relations, and event management. Skilled in handling multicultural interactions, problem-solving, and ensuring an outstanding customer experience. Fluent in multiple languages and highly adaptable to dynamic environments. Passionate about providing premium service and
creating memorable guest experiences,

Through my previous experience as a Restaurant Manager, Senior Care Assistant, and over two years working within the Disabled Facilities Grants Team, alongside achieving a Level 3 NVQ Diploma in Lead Adult Care with Distinction, I have developed a strong range of transferable skills highly relevant to a Senior Caseworker role.
My current experience within the Disabled Facilities Grants Team has provided me with extensive knowledge of the grant application process, case management, housing adaptations, and supporting vulnerable and disabled clients to maintain independent living. I am fully up to date with relevant policies, procedures, legislation, safeguarding responsibilities, and local authority guidelines, ensuring all cases are managed professionally, accurately, and compliantly.
My background in care has strengthened my ability to work compassionately and effectively with vulnerable individuals while maintaining a person-centred approach. I have experience liaising with occupational therapists, contractors, and healthcare professionals, and families to coordinate support and achieve positive outcomes for service users.
In supervisory roles, I have developed strong leadership and organisational skills, including managing workloads, delegating responsibilities, mentoring staff, resolving complex issues, and maintaining high standards of service delivery within fast-paced environments. I am confident handling sensitive situations, prioritising competing demands, and communicating effectively with both clients and professionals.
My experience as a Restaurant Manager further developed my communication, administration, customer service, and problem-solving skills. Managing teams and operations in high-pressure environments strengthened my ability to remain organised, adaptable, and solution-focused while delivering excellent service standards.
Combined, these experiences have equipped me with excellent interpersonal, case management, and time management skills, along with the ability to build strong professional relationships, manage complex caseloads, and support clients through challenging situations with empathy, professionalism, and efficiency.

Aaron Laudiero

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Wellness specialist in case manager

Bartender and server

Bartender and server fine dining

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Associate of Science - Human Services

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Wellness specialist in case manager

Associate of Science - Human Services

Bartender and server

Bartender and server fine dining

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