Experienced service technician known for strong pest control skills and client communication. Committed to operational excellence and enhancing customer satisfaction through effective communication and training.
Overview
26
26
years of professional experience
Work History
Service Technician
JP Pest Services
Milford
12.2020 - Current
Communicating with clients for outstanding customer service and to increase repeat business.
Service residential and commercial properties for pest control.
WDI inspections
Certified field trainer
Manager
The Works Cafe
Concord
09.2015 - 10.2020
Oversaw daily operations to ensure smooth cafe functionality.
Managed staff scheduling to optimize team performance and service quality.
Coordinated inventory management to maintain stock levels and reduce waste.
Manager
Panera Bread
Bedford
09.2012 - 09.2015
Oversaw daily operations to ensure smooth cafe functionality.
Managed staff scheduling to optimize team performance and service quality.
Fostered a positive work environment through regular team meetings and motivation.
Owner/Operator
In a Pinch Cafe
Concord
04.2000 - 07.2012
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Developed menus based on seasonal ingredients and customer preferences.