Aaron Lighty
Brooklyn,NY
Summary
Motivated Senior patient care representative with a background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
11
11
years of professional experience
Work History
Senior Patient Care Representative
Citymd Urgent Care
Brooklyn, NY
09.2017 - Current
- Provide excellent customer service to patients in a professional, courteous and efficient manner.
- Perform patient registration duties, including verifying insurance eligibility and coverage.
- Verify patients demographic information for accuracy.
- Answer incoming calls promptly, professionally and with empathy.
- Handle inquiries from patients regarding their accounts or services provided by the practice.
- Conducted daily audits of patient records to ensure accuracy of data entry into EMR system.
- Proficient in EMR systems ECW and Athena.
- Maintain a clean and organized work area consistent with established policies and procedures.
- Provide support to front desk team as needed during periods of high volume activity.
- Train new employees on front office operations, protocols, and company policies.
- Schedule and confirm patient appointments with patients and healthcare professional.
Shift Supervisor
CVS Pharmacy Store
Brooklyn, NY
03.2013 - 08.2017
- Supervised and coordinate the daily task of employees.
- Explained company policies and enforce safety regulations for staff and customers.
- Excellent customer service skills which consist of resolving complaints to ensure quick and efficient service which will enhance the customers shopping experience.
- Responsible for store appearance, restocking store shelves and monitoring inventory.
- Experienced in all phases of managing photo shop area.
- Extracting photos from all devices, placing orders and resolving photo issues.
- Consulted with other managers and supervisors to coordinate the daily tasks of staff.
- Oversee and manage daily operations of closing the store by following store policy procedures, which consist of counting cash totals from all cash registers within the store.
- Quality control of monitoring all cash in safe.
- In charge of training new employees.
- Key holder responsible for opening and closing of store.
Education
Kinesiology
Brooklyn College
09-2014
Associates - Liberal Arts
Kingsborough Community College
06.2013
Skills
- Insurance Verification
- Organizational Abilities
- Appointment Scheduling
- Strong Interpersonal Skills
- Registration Management
- Multitasking and Organization
Timeline
Senior Patient Care Representative
Citymd Urgent Care
09.2017 - Current
Shift Supervisor
CVS Pharmacy Store
03.2013 - 08.2017
Kinesiology
Brooklyn College
Associates - Liberal Arts
Kingsborough Community College