Nilgun Karabay
Charlotte,NC
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
25
25
years of professional experience
Work History
Senior Patient Care Representative
Option Care Home Health
Florham Park, NJ
11.2006 - 07.2023
- Provided excellent customer service to patients and visitors in a professional, courteous and efficient manner.
- Performed patient registration activities, including verifying insurance eligibility and coverage levels.
- Collected co-pays, coinsurance and deductibles from patients at the time of service.
- Answered incoming calls promptly, professionally and with empathy.
- Resolved conflicts between front office staff members in a timely manner.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
Teller
Hudson City Savings Bank
Parsippany, NJ
11.1998 - 11.2001
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
Education
Some College (No Degree) - Pharmacy Technician
Lincoln Technical Institute - Edison
Iselin, NJHigh School Diploma -
Parsippany Hills High School
Parsippany, NJSkills
- Bookkeeping Support
- Appointment Confirmation
- Onsite Tours
- System Updates
- Payment Collection
- Customer Service
- Insurance Verification
- Office Administration
Timeline
Senior Patient Care Representative
Option Care Home Health
11.2006 - 07.2023
Teller
Hudson City Savings Bank
11.1998 - 11.2001
Some College (No Degree) - Pharmacy Technician
Lincoln Technical Institute - Edison
High School Diploma -
Parsippany Hills High School
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