Gloria Varela
HearUSA
Bakersfield,CA
2
Languages
7
years of professional experience
Detail-oriented professional with experience in reception, cashiering, and patient support roles. Strengths include scheduling, telephone reception, and maintaining organized records. Committed to dependable service, accurate handling of information, and efficient daily workflow. I take pride in the organization I work for.
Work History
Patient Care Coordinator
1 Year- Scheduled patient appointments and coordinated visit flow with audiologists and hearing care staff.
- Verified insurance details and prepared patient records for accurate intake and billing support.
- Communicated appointment reminders, follow-ups, and service updates to improve patient engagement.
- Processed referrals, authorizations, and documentation for hearing care services.
- Assisted patients with service questions, device-related concerns, and next-step coordination.
- Maintained organized charts and updated electronic records for consistent care continuity.
- Supported clinic operations by balancing front desk tasks and patient scheduling demands.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Answered incoming calls, scheduled appointments and filed medical records.
Receptionist
4 Years 2 Months- Managed multi-line phone system, routing calls to appropriate departments and staff.
- Greeted customers promptly, creating a professional first impression for dealership visitors.
- Verified customer information and maintained accurate records in dealership systems.
- Directed walk-in inquiries to correct teams, reducing delays and confusion.
- Resolved basic customer questions, escalating complex concerns to managers when needed.
- Maintained tidy front-desk operations, ensuring supplies, forms, and office materials remained organized.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Tracked office supplies and reordered materials to maintain workflow continuity.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Reviewed forms and documentation for completeness, accuracy, and proper routing.
Cashier/Customer Service
8 Months- Resolved escalated service concerns while maintaining professionalism and store policy compliance.
- Maintained safe work areas by following equipment guidelines, housekeeping standards, and loss prevention practices.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Processed cash, card, and mobile payments accurately at point of sale.
- Balanced cash drawer and resolved discrepancies following register procedures.
- Supported customers with purchases, returns, and service inquiries.
Cashier
1 Year 3 Months- Maintained organized checkout area and replenished receipt and bag supplies.
- Resolved transaction issues promptly while maintaining calm, professional service.
- Coordinated with sales floor staff to streamline checkout flow and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma
Skills
Critical thinking skills
HIPAA compliance
Organizational skills
Appointment scheduling
Customer service
Attention to detail
Data entry
Verbal communication
Maintaining records
Administrative support
Telephone reception
Inventory control
Filing systems
Basic accounting
Mail handling
Database entry
Typing speed
Scheduling appointments
Bookkeeping support
Organization skills
Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
HearUSA
09.2021 - 09.2022Read More
Receptionist
Barber Honda
07.2017 - 09.2021Read More
Cashier/Customer Service
Home Depot
11.2016 - 07.2017Read More
Cashier
Vallarta Supermarket
08.2015 - 11.2016Read More
Parkridge Private School
High School Diploma
Read More