Aaron Manspeizer
Fair Lawn
Summary
Professional with strong experience in customer service. Known for exceptional communication and problem-solving abilities, consistently delivering high-quality service. Strong focus on team collaboration and adapting to changing needs ensures reliable performance. Proficient in managing inventory, and maintaining clean work environment. Good read on customers / campers body language and behavior. Know when to intervene if a problem arises and when not to.
Overview
6
6
years of professional experience
Work History
Beer Associate
Bottle King
09.2019 - 06.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Other duties included, making sure the trash was taken out, collecting shopping carts and putting them back where they are designated to be, and delivering keg orders to customers.
- Bi-weekly inventory checks and check-in delivery
- Answered phone calls about kegs, beers, and delivery availability
Counselor, Archery Specialist, and Division Leader
Lake Owego Camp
06.2018 - 08.2024
- Seasonal summer job
- Worked as a bunk counselor for kids ages 10-16. Supervising downtime, dealing with arguments, homesickness, bullying, mental health issues, eating disorders, along with other issues
- Taught campers ages 6-16 about archery, proper form, how to shoot, where to aim, and dealt with confidence problem.
- Division leader for the High-Seniors (14-16 year olds) Managed counselors for bunks in said age group, setting up activities, lead morning clean-ups in the bunks, planning evening snacks, supervising cooking activities, and dealing with most of the issues as mentioned as the first bullet but on a bigger scale.
- Summer 2024, was giving the opportunity to lead the Costa Rica trip for the 11th graders (16 year olds). This job included making sure all campers were accounted for at the airport, for all other activities we did, and volunteering with Samos Picnic with the campers. Samos Picnic is an organization in Costa Rica that helps low income communities.
Counter Person, Busser, Server in Training
Cucina 357
09.2024 - Current
- Counter Work includes bagging food for pickups and deliveries, picking up phone calls for orders, writing down reservations, and help dealing wit problems the customer have ran into.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Busser work includes, running food to tables, clearing off table when the customers leave, wiping down and resetting tables, sweeping up messes that were created in the dinning room as well as at night before we close
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Server in training: started to handle serving duties which includes taken down customers orders correctly, responder accordingly to any questions they have, and having a positive and friendly outlook.
- Currently employed, however there has been instants where my paycheck didn't have the correct amount from the previous work week, along with my last name and SSN being consistently wrong on the paycheck. As well as being threatened to have my pay taken away after mistakes.
Education
Bachelor of Science - Physical Education
William Paterson University of New Jersey
Wayne, NJ05.2026
Skills
- Excellent work ethic
- Effective Communication
- Goal-oriented mindset
- Product Knowledge
- Complaint Handling
- Positive Attitude
- Team Player
- Maintaining cleanliness
- Public speaking ability
- Behavior monitoring
- Flexible Schedule
- Time Management
Timeline
Counter Person, Busser, Server in Training
Cucina 357
09.2024 - Current
Beer Associate
Bottle King
09.2019 - 06.2024
Counselor, Archery Specialist, and Division Leader
Lake Owego Camp
06.2018 - 08.2024
Bachelor of Science - Physical Education
William Paterson University of New Jersey
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