Alexander Castillo

• Unload and stocked small vendor product from truck delivery
• Control shrink
• Communicated with mangers on sales and Ad changes
• Handled questions and concerns skillfully and redirected customers toward higher profit items to increase sales and satisfaction.
• Organized routine and special event orders to keep adequate inventory for demo tastings.
• Collaborated with our Cooking Connection team to create wine pairing suggestions for special events.
• Trained new team members and vendors on wine/beer knowledge, sales techniques, and customer service best practices to ensure consistent performance within our department.
• Inspected bottles and shelves for cleanliness.

• Worked closely with sales and make ready management so that time and results are maximized.
• Edited, toned, captioned, and uploaded photographs for publication on the dealers website portal.
• Applied window labels to needed vehicles
• Making sure the vehicles were prep prior to shooting
• Drove vehicles to our photo location and took photos from different angles and perspectives to capture perfect images.
• Built and maintained strong relationships with mangers and sale representatives resulting in new/used inventory needing photos.

* PART TIME WHILE WORKING AT HEB

• Website Management
• Cold Calls/Prospecting
• Ordering OEM parts from local Dealerships
• Taking photos of inventory and uploading
• Closing The Sale
• Expanded customer base through cold calling, networking, and relationship building.
• Public Speaking
• Served customers with knowledgeable, friendly support at every stage of their purchase.
• Picked up vehicles from Auctions
• Greeted customers and offered assistance with finding their needs and completing purchases.
• Recorded potential customers into a database for feedback on their next purchase.

*PART TIME WHILE WORKING AT HEB

• Repair damage cars
• Drive Positive customer experience
• Ensure safety compliance
• Controlled and order parts that needed replacement
• Provide detailed assessment of vehicle damage areas
• Clean and inspect the vehicles before delivery
• Follow up with customer
• Shrink control

• Operate machinery
• Ensured accurate pricing of products through diligent label verification during our walks/daily task.
• Greeted customers and directed to requested products for their best shopping experience.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Blocked and faced products on displays and shelves in accordance with company standards.
• Checked aisles for spills to complete quick clean-up.
• Scanned shelves and products to ensure proper inventory and checked expired, outdated, and recalled items for our database.