Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Mantsourani

Peabody,MA

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Resourceful IMAC Technician known for high productivity and efficient task completion. Specialize in hardware installation, software configuration, and system troubleshooting. Excel in problem-solving, communication, and adaptability, ensuring smooth technology transitions and minimal downtime for clients.

Overview

9
9
years of professional experience

Work History

Computer Technician

Digital Freedom IT
Lynn, MA
05.2022 - Current
  • Used diagnostic tools to identify hardware failures and replace non-functional components for PCs and Macs.
  • Performed troubleshooting to correct computer and Mac hardware and software malfunctions.
  • Installed and configured Mac operating systems, applications, and peripherals.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Set up and maintained user accounts and client access.
  • Evaluated systems according to a predetermined checklist, and noted issues.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for different clients.
  • Assisted Senior Systems Engineer with on-site emergency requests during off-hours.

Remote Support Engineer

Data Evolution LLC
Woburn, MA
01.2022 - 08.2024
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Documented technical issues and solutions to enable tracking history, and maintain accurate logs.
  • Upgraded operating systems and computer software to ensure compatibility with programs.
  • Collaborated with vendors to locate replacement components, and resolve advanced problems.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Patched software and installed new versions to eliminate security problems, and protect data.
  • Provided technical support for Mac users with hardware or software issues.
  • Created user accounts and set up security settings according to company policy.
  • Provided training to end-users on how to use various Mac applications effectively.

Maintenance Technician

Northland Investment Companies, Endicott
01.2019 - 01.2021
  • Repaired and maintained apartments and property including HVAC, plumbing, electrical, appliance repair, paint and pathwork, general maintenance and carpentry
  • Worked efficiently and effectively independently and as a member of a team
  • Worked full time and opted into overtime whenever necessary (On-Call line and pool duty)
  • Completed work in a timely manner alongside other co-workers and residents.

Carpenter

Abbot Construction and Landscaping LLC
Boxford, MA
01.2016 - 01.2019
  • Consistently constructed projects that were square and level
  • Examined buildings and project specifications to determine measurements and dimensions
  • Cut and installed staircases
  • Installed floor joists, trusses and rafters
  • Set windows and layouts for stairs and common rafters
  • Calculated accurate material estimates.
  • Inspected buildings to identify repair needs.
  • Managed inventory of tools, supplies and equipment.

Education

High School Diploma -

Peabody Veterans Memorial High School
Peabody, MA
05-2012

St. John’s Preparatory School

Associate of Science - Physical Therapy

Merrimack College

Skills

  • Communication
  • Project management
  • iOS
  • Windows 10/11
  • Mac OS X proficient
  • Office 365
  • Graphpad Prism
  • FlowJo
  • Time management
  • Computer literate
  • Help desk support
  • Desktop and laptop installations
  • Mac installations
  • Computer imaging
  • Software platforms
  • Consistent work history
  • Deadline driven
  • Adaptable

Timeline

Computer Technician

Digital Freedom IT
05.2022 - Current

Remote Support Engineer

Data Evolution LLC
01.2022 - 08.2024

Maintenance Technician

Northland Investment Companies, Endicott
01.2019 - 01.2021

Carpenter

Abbot Construction and Landscaping LLC
01.2016 - 01.2019

High School Diploma -

Peabody Veterans Memorial High School

St. John’s Preparatory School

Associate of Science - Physical Therapy

Merrimack College

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Aaron Mantsourani