MELANIE NGUYEN
Albuquerque
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
17
17
years of professional experience
Work History
Computer Technician
Leidos
12.2018 - Current
- Provide technical support via phone and email.
- Support internal Centers for Medicare and Medicaid Service (CMS) Employees by resolving technology and access issues, ensuring smooth and compliant user experience.
- Maintain accurate records and documentation within ticketing and case management systems- ServiceNow and Remedy.
- Support Windows and macOS environments including network connectivity, installing software applications and peripherals.
- Communicate with internal teams regarding process status, exceptions, and resolution timelines.
General Clerk III
Lockheed Martin
08.2016 - 12.2018
- Assisted employees with onboarding, credentialing and employment verification.
- Served as a primary point of contact for Transportation Security Administration employees by responding to HR-related inquiries regarding benefits, payroll, onboarding, staffing, and personnel policies.
- Supported HR operations by updating employee records and verifying data accuracy.
- Escalated complex HR issues to appropriate specialists with clear documentation.
General Clerk II
Lockheed Martin
01.2016 - 03.2016
- Assisted consumers in reporting fraud, identity theft, and scams by collecting detailed and accurate information for the Federal Trade Commission (FTC).
- Educated consumers on fraud prevention resources, recovery steps, and available tools.
- Managed high-volume inbound calls while maintaining professionalism, empathy and accuracy.
Vitamins Assistant Manager
Sprouts Farmers Market
09.2009 - 01.2016
- Assisted in managing daily operations of the Natural Living department, ensuring product availability and merchandising standards.
- Supervised, trained, and supported team members, providing product knowledge and coaching.
- Maintained accurate inventory levels by monitoring stock, placing orders and managing shrink.
- Collaborated with store leadership to meet sales goals, labor, and operation objectives.
Education
No Degree - Engineering
Central New Mexico
Albuquerque, NM05-2027
Graduate Diploma - undefined
Cibola High School
Albuquerque, NM01-2009
Skills
- Verbal & Written Communication
- Troubleshooting
- Quick- Learning
- Customer Satisfaction
- Microsoft 365
- Communication
- Attention to Detail
- ServiceNow
- Employee Support & Relations
- Help desk assistance
- Issue diagnosis and resolution
- Computer troubleshooting
Timeline
Computer Technician
Leidos
12.2018 - Current
General Clerk III
Lockheed Martin
08.2016 - 12.2018
General Clerk II
Lockheed Martin
01.2016 - 03.2016
Vitamins Assistant Manager
Sprouts Farmers Market
09.2009 - 01.2016
Graduate Diploma - undefined
Cibola High School
No Degree - Engineering
Central New Mexico