Summary
Overview
Work History
Education
Skills
Timeline
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Humberto Ortiz

Philadelphia

Summary

Strong willed person who is willing to learn and find the solution to just about any problem that comes my way. I am good in groups or can do well working alone as well and wish to continue learning and expanding my skills into other areas that can make a difference in my life as well as any new clients or customers I come across I am also in the process of studying for my CompTI A+ certification. Always learning for this constantly lovely changing world.

Overview

5
5
years of professional experience

Work History

Computer Technician

Redcaps
Philadelphia, PA
07.2021 - 07.2022
  • Trained users to operate and manage hardware and software.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.

Sales Associate

AutoZone
Philadelphia, PA
12.2020 - 08.2021
  • Helped customers diagnose car problems
  • Battery checks, ran diagnostics on cars to check for regular maintenance
  • Helped customers follow the steps to changing there password
  • Provided friendly safe and swift service
  • Searched car catalogue on computer to help find the correct car parts
  • Called car manufacturers to verify correct car parts
  • Delivered car parts in company car and used company work phone to keep track of transactions

Sales Associate

Home Depot
Philadelphia, PA
02.2020 - 08.2020
  • Helped customers find the correct tool for the job
  • Solution finding through various descriptions and stories from customers point of views
  • Used company applications and software to help locate the correct area for the correct item
  • Practice and used daily safe habits such as spotting the forklift and making sure customers were safe 100% of the time
  • Followed all company procedures when moving merchandise for customers and in general
  • Cut lumber with electric tools as customer needed specific orders while following all the correct procedures

Manager

Dollar Tree
Philadelphia, PA
08.2017 - 07.2018
  • Managed workers schedules and help create correct working schedules
  • Provided great customer service on a daily basis
  • Followed all procedures to prevent shrink & all other theft
  • Counted safe and cash drawers to assure correct accuracy and made bank deposits regularly
  • Inventory checks and taken in inventory using company equipment

Education

High School Diploma -

Abraham Lincoln Highschool
Philadelphia, PA
06.2014

Some College (No Degree) - English Language And Literature

Community College of Philadelphia
Philadelphia, PA

Skills

  • Inventory Control Procedures
  • Relationship Selling
  • Order Processing
  • Customer Needs Assessment
  • POS System Operation
  • Merchandising Knowledge
  • Stockroom Upkeep
  • Display Setup
  • Time Management
  • Store Opening and Closing
  • Cash Handling Accuracy
  • Flexible Schedule
  • Customer Service
  • Verbal and Written Communication
  • Dispute Mediation
  • Cash Handling
  • Teamwork and Collaboration
  • Excellent Communication Skills
  • Reading Comprehension Skills
  • Written and Oral Communication Skills
  • Energetic Self-Starter
  • Technical Troubleshooting
  • Hardware and Software Repair
  • Problem-Solving

Timeline

Computer Technician

Redcaps
07.2021 - 07.2022

Sales Associate

AutoZone
12.2020 - 08.2021

Sales Associate

Home Depot
02.2020 - 08.2020

Manager

Dollar Tree
08.2017 - 07.2018

High School Diploma -

Abraham Lincoln Highschool

Some College (No Degree) - English Language And Literature

Community College of Philadelphia

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Humberto Ortiz