Aaron Martinez
Franklin,TN
Summary
Dedicated professional with a friendly demeanor, skilled in multitasking and organization. Committed to delivering exceptional customer service and fostering teamwork.
Overview
8
8
years of professional experience
Work History
Qualification Specialist
Wesley Financial Group
Franklin, TN
10.2021 - Current
- Delivered exceptional customer service by understanding and listening to the client
- Provided knowledge on our company to clients reaching out for help
- Maintained high-quality service standards by adhering to company guidelines, scripts, and procedures during calls.
- Consistently met key performance indicators such as average kept rate
Resolution Specialist
Wesley Financial
Franklin, TN
09.2020 - 10.2021
- Managed a high volumes of clients
- Trained new team members
- Implemented processes that helped improve day to day work
- Promoted a positive work environment by fostering teamwork and open communication
Teacher
Academy at Westhaven
Franklin, TN
07.2018 - 09.2020
- Developed engaging lesson plans that fostered student interest and participation.
- Implemented differentiated instruction strategies to accommodate diverse learning styles.
- Established strong relationships with students and parents
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Identified struggling students early on and provided additional support
Education
Bachelor of Science - Early Childhood Care And Education
The University of Tennessee At Chattanooga
Chattanooga, TN05-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organization and time management
Timeline
Qualification Specialist
Wesley Financial Group
10.2021 - Current
Resolution Specialist
Wesley Financial
09.2020 - 10.2021
Teacher
Academy at Westhaven
07.2018 - 09.2020
Bachelor of Science - Early Childhood Care And Education
The University of Tennessee At Chattanooga