Gabriella Novak

I took a few years off after moving to Boise, ID to focus on my college work. When I was ready I got a job in the medical billing field. Here I gained knowledge such as:

• Processed and submitted medical claims to insurance companies, ensuring accuracy and adherence to billing guidelines
• Verified patient information, including demographics and insurance coverage, to ensure proper billing procedures
• Reviewed medical documentation and coding to identify any discrepancies or errors that could impact reimbursement
• Maintained updated knowledge of medical coding systems (e.g., ICD-10, CPT) and insurance regulations
• Collaborated with healthcare providers to obtain necessary documentation for claim submission
• Implemented strategies for reducing claim denials through improved documentation practices and error prevention measures
• Maintained confidentiality of patient information in accordance with HIPAA regulations
• Coded diagnoses accurately using appropriate codes such as ICD-10-CM
• Managed a high volume of incoming and outgoing calls related to billing inquiries
• Implemented electronic claim submission processes, reducing manual paperwork and improving efficiency

After my job coaching, I decided to open up my horizons and learn new experiences. For example, I learned things like:

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Trained new employees on operating cash registers effectively
• Performed opening/closing duties including counting money in the register before/after shifts
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Maintained confidentiality of sensitive financial information during transactions
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

After being enrolled in classes at Gymnastics Nevada for eleven years, I decided to become employed at the facility. While there, I gained many skills - such as;

• Developed and implemented comprehensive training programs for gymnasts of all skill levels, focusing on strength, flexibility, technique, and performance
• Provided individualized coaching to gymnasts to improve their skills and achieve personal goals
• Led warm-up exercises and stretching routines to prevent injuries and enhance performance
• Created a positive and motivating training environment that fostered teamwork, discipline, and sportsmanship
• Evaluated gymnasts' progress regularly through skill assessments and competitions, providing constructive feedback for improvement
• Implemented safety protocols during practices and competitions to minimize the risk of injuries
• Guided gymnasts in mental preparation strategies including goal-setting techniques and visualization exercises for peak performance
• Motivated athletes during challenging times by providing encouragement while maintaining high expectations
• Prepared gymnasts mentally before competitions by helping them manage stress and anxiety
• Implemented strength and conditioning programs to improve overall fitness levels of gymnasts
• Coached gymnasts on proper nutrition and hydration practices for optimal performance
• Collaborated with parents/guardians to address any concerns or questions regarding their child's progress
• Developed strategies to help gymnasts overcome mental blocks or fears in specific skills
• Maintained a clean and organized training area, ensuring safety at all times
• Demonstrated advanced spotting techniques during high-risk skills to ensure athlete safety