Aaron McClorey
West Hollywood,CA
Summary
Experienced professional offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting.
Overview
4
4
years of professional experience
Work History
Night Auditor
Beverly Hills Marriott
Los Angeles
03.2024 - Current
- Trained new night auditors on procedures and hotel policies, ensuring seamless operations and consistency in service.
- Communicated important information to front desk staff effectively, facilitating smooth overnight operations.
- Assisted guests with inquiries and resolved issues during overnight shifts.
- Ran end-of-day computer functions and closed out reports, submitting details to accounting for review.
- Recognized as Employee of the Month for outstanding performance in January 2026.
Night Auditor
Magic Castle Hotel
Los Angeles, CA
04.2023 - 03.2024
- Collaborated with customer service team to elevate guest experiences.
- Facilitated transportation shuttle for guests to and from The Magic Castle.
- Greeted guests upon arrival, conducted room check-ins, and served complimentary champagne to all adults in the group.
- Executed balance procedures for hotel accounts, resolving discrepancies efficiently.
Front Desk Agent
Residence Inn By Marriott
Manhattan Beach, CA
08.2022 - 04.2023
- Welcomed guests with professionalism and warmth upon arrival.
- Engaged patrons in friendly conversations during check-in, fostering a welcoming atmosphere.
- Resolved guest inquiries and issues swiftly, enhancing overall satisfaction.
- Coordinated with housekeeping to ensure timely room readiness for arrivals.
Education
Bachelor of Arts - Digital Communications and Multimedia
Grand Valley State University
Grand Rapids, MI12-2021
Skills
- Proficient with Opera PMS
- Guest service excellence
- Team collaboration
- Effective communication
- 80-90 words per minute typing speed
- Conflict resolution
- Verbal and written communication
- Shift scheduling
Timeline
Night Auditor
Beverly Hills Marriott
03.2024 - Current
Night Auditor
Magic Castle Hotel
04.2023 - 03.2024
Front Desk Agent
Residence Inn By Marriott
08.2022 - 04.2023
Bachelor of Arts - Digital Communications and Multimedia
Grand Valley State University