
Hospitality professional with 10+ years of experience in concierge services, front desk operations, and guest relations. Known for delivering exceptional guest experiences, resolving issues quickly, and maintaining high standards of service, safety, and professionalism.
Guest Relations
Front Desk Operations
Conflict Resolution
Reservations Systems (Opera PMS)
Night Audit
Safety & Security
Team Support
Customer Service Excellence
Opera PMS
Microsoft Office
Novexsys