Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARK CHRISTIAN

Norfolk,VA

Summary

Hospitality professional with 10+ years of experience in concierge services, front desk operations, and guest relations. Known for delivering exceptional guest experiences, resolving issues quickly, and maintaining high standards of service, safety, and professionalism.

Overview

21
21
years of professional experience

Work History

Night Auditor

The Boxer Hotel
Boston, MA
10.2018 - 03.2020
  • Reconciled daily financial transactions to ensure accuracy in reporting.
  • Managed front desk operations, enhancing guest experience through efficient service.
  • Collaborated with housekeeping to maintain quality standards in room readiness.

Hotel Operations & Guest Services

The Alise Boston / The Chandler Inn
01.2013 - 10.2018
  • Delivered concierge and front desk services; managed reservations, check-ins/outs; resolved guest concerns; served as Manager on Duty.

Patient Coordinator

Boston University Dental Medicine
01.2007 - 01.2013
  • Coordinated appointments, verified insurance, maintained records.

Front Desk / Concierge

The Colonnade Hotel
01.2002 - 01.2007
  • Handled guest services, reservations, and room coordination.

National Accounts Representative

BellSouth Advertising
01.1999 - 01.2000
  • Managed advertising accounts and ensured client satisfaction.

Education

Mechanical Engineering Coursework

Northeastern University

Skills

Guest Relations

Front Desk Operations

Conflict Resolution

Reservations Systems (Opera PMS)

Night Audit

Safety & Security

Team Support

Customer Service Excellence

Opera PMS

Microsoft Office

Novexsys

Timeline

Night Auditor

The Boxer Hotel
10.2018 - 03.2020

Hotel Operations & Guest Services

The Alise Boston / The Chandler Inn
01.2013 - 10.2018

Patient Coordinator

Boston University Dental Medicine
01.2007 - 01.2013

Front Desk / Concierge

The Colonnade Hotel
01.2002 - 01.2007

National Accounts Representative

BellSouth Advertising
01.1999 - 01.2000

Mechanical Engineering Coursework

Northeastern University
MARK CHRISTIAN