Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Websites
Hobbies and Interests
Timeline
Generic

MICHAEL TRAUPMAN

Summary

Dynamic hospitality professional with extensive experience at Days Inn Amish Country, excelling in guest relations and financial reconciliation. Proven track record in maximizing guest satisfaction and achieving sales targets through effective communication and problem-solving skills. Adept at managing night audits and generating detailed reports to drive operational success.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Night Auditor

Days Inn Amish Country
Lancaster, PA
12.2024 - Current
  • Transmitted and received messages using telephones or telephone switchboards.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Answered guest inquiries, recommending shopping, dining or entertainment.

Outbound Call Center Agent

Axion contact
Blue bell, pa
01.2023 - 12.2024
  • Managed productive calls by maintaining control and using scripts to overcome objections
  • Overcame customers' objections with use of skilled persuasion techniques, product knowledge, and pre-written scripts
  • Maintained detailed records of interactions for future follow-up on denials
  • Collaborated with team members to meet and exceed monthly sales quotas

Lead Concierge

Adamas building services
Philadelphia, pa
06.2020 - 04.2023
  • Maximized guest satisfaction with prompt service for property-related requests, amenities needs and services
  • Helped guests meet entertainment desires by advising on area attractions and setting up reservations
  • Arranged for childcare, personal shopping and other time-saving support for VIP guests
  • Worked with translators and interpreters for guests speaking foreign languages

Night Auditor

First hotel group llc
Atlanta, ga
03.2003 - 06.2020
  • Closed out records each day, transitioning business to fresh tracking for new business days and resolving any discrepancies
  • Produced and distributed daily reports detailing business activities and revenue
  • Handled guest check-ins and check-outs with efficiency and professionalism
  • Conducted security checks throughout hotel property to ensure guest safety and prevent potential issues
  • Was sent to help dozens of hotels during acquisition in FL, GA, AL, TN, KY, OH, NC, SC, VA, MD, NJ, PA, DE & IN
  • Worked with hotel systems for Choice Hotels, Marriott, Wyndham, Hilton, Sheraton, Drury Inn & Suites, and dozens of Independent Hotels

Night Auditor

Ameri-suites
Tampa, fl
02.1998 - 01.2003
  • Closed out records each day, transitioning business to fresh tracking for new business days and resolving any discrepancies
  • Produced and distributed daily reports detailing business activities and revenue
  • Handled guest check-ins and check-outs with efficiency and professionalism
  • Conducted security checks throughout hotel property to ensure guest safety and prevent potential issues

Education

Diploma - FBLA

Central high school
Brooksville, fl
06.1996

Skills

  • CRM
  • Gmail
  • Guest Relations
  • Night Audit
  • Reservations
  • Bookkeeping
  • Sales
  • Night audit
  • Cash handling
  • Financial reconciliation
  • Guest relations
  • Reservation management
  • Data analysis
  • Report generation
  • Customer service
  • Problem solving
  • Effective communication
  • Team collaboration
  • Attention to detail
  • Conflict resolution
  • Shift scheduling
  • Sales techniques
  • Staff training

Certification

Course Title, www.enhancv.com

Accomplishments

  • Sales Quota Achievement, Exceeded sales targets by 15% for three consecutive months enhancing team performance.
  • Guest Satisfaction Increase, Improved guest satisfaction scores by 25% through exceptional service and swift issue resolution.
  • Efficiency Improvement, Increased team efficiency by 30% by implementing new call scripts and objection handling techniques.
  • Operational Discrepancy Reduction, Reduced operational discrepancies by 45% through meticulous auditing and daily report distribution.

Languages

English, Advanced

Websites

Hobbies and Interests

Weather Watcher and Storm Chaser

Timeline

Night Auditor

Days Inn Amish Country
12.2024 - Current

Outbound Call Center Agent

Axion contact
01.2023 - 12.2024

Lead Concierge

Adamas building services
06.2020 - 04.2023

Night Auditor

First hotel group llc
03.2003 - 06.2020

Night Auditor

Ameri-suites
02.1998 - 01.2003

Diploma - FBLA

Central high school

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MICHAEL TRAUPMAN