Tonya Rucker
Denver,CO
Summary
Talented professional seeking to contribute to the company. To provide stellar team work and utilize all of my talents and work experience. Versatile hospitality and travel industry professional with 15 + years background as Airlines employee. Working directly with passengers as well as crew. Welcoming Night Auditor with 5 years of experience. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Customer service and financial reconciliation. Skilled at completing multiple tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
33
33
years of professional experience
Work History
Night Auditor
Warwick Hotel
- Responsibilities were providing stellar customer service
- Guest check in and check out as needed
- Running the audit for the day
- Ensuring everything was ready for the accounting department nightly with doing the audit
- Paperwork and receipts properly placed together
- Making sure charges are done and that any loose ends to be tied up.
Cash Office Rep, coordinator
T.J. Maxx
- As a cash office rep I was responsible for daily accounting pertaining to the store
- The input into the computer, the counting of the safe
- Getting deposits ready for pickup
- Placing the registers in the drawers for the morning opening of the store
- As a coordinator I was the front end supervisor for the registers as well as ensuring that myself as well as my team completed proper testing and foremost giving a plus customer service and support.
Credit Customer Service
Macy's Credit Services
- Responsible for customer accounts, credit increases, bill pay/accounts receivable, updating account information
- Also was placed on the research team
- Researching accounts, transactions, working directly with supervisor and manager
- Providing the utmost in customer service.
Administrative Specialist
SkyWest Airlines Denver International Airport
01.2023 - 04.2024
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
Night Auditor
Hotel Clio
10.2022 - 01.2024
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Generated and printed daily financial reports to track hotel performance.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitored hotel's budget and financial records.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Customer Service Representative
United Airlines
06.1991 - 06.1993
- Respondible for checking in passengers, selling tickets, also worked in the baggage claim assisting passengers locating luggage as well as setting up delivery if the bags didn't arrive with tge passenger
- Worked extensively with mileage plus elite passengers
- International checkin
- Aslo did special, assignment with the accounting department assisting with verifying accounts receivable as well as payable
- Also worked in the customer service center also the red club lounge.
Education
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Skills
- Office Supervision
- Concierge Assistance
- Financial Management
- Report Generation
- Account Reconciliation
- Resource Allocation
- Time Management
- Supply Replenishment
- Data Analysis
- Light Maintenance Duties
- CRM
- Punctual and Dependable
- Resolving Issues
- Conflict Mediation
- Verbal and Written Communication
- Administrative Support
- Revenue Monitoring
- Account Balancing
- Complex Problem-Solving
- Safety and Security Procedures
Timeline
Administrative Specialist
SkyWest Airlines Denver International Airport
01.2023 - 04.2024
Night Auditor
Hotel Clio
10.2022 - 01.2024
Customer Service Representative
United Airlines
06.1991 - 06.1993
Night Auditor
Warwick Hotel
Cash Office Rep, coordinator
T.J. Maxx
Credit Customer Service
Macy's Credit Services