Jeremiah Sandoval
San Antonio,TX
Summary
Dedicated Front Desk Agent with a strong background in the hospitality industry, focused on delivering exceptional guest experiences. Effectively manages check-in and check-out processes, answers inquiries with warmth, and maintains high standards of customer service. Proven ability to juggle multiple responsibilities while excelling in conflict resolution, team coordination, and financial accuracy. Recognized for reliability and adaptability, consistently fostering collaboration among team members to achieve outstanding results in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Night Auditor
Townplace Suites Marriott
San Antonio, TX
11.2024 - Current
- Coordinated nightly financial audits to ensure accurate reporting and compliance with company policies.
- Managed front desk operations, providing exceptional guest service during overnight shifts.
- Reconciled daily transactions to maintain accurate financial records and resolve discrepancies.
- Assisted in training new staff on audit procedures and customer service protocols.
- Monitored security systems to ensure safety of guests and property during overnight hours.
- Prepared detailed reports for management review, highlighting key findings and recommendations.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Front Desk Agent
Aloft Houston Downtown
Houston, TX
09.2018 - 11.2024
- Assisted with check-in and check-out procedures for guests.
- Ensured that all safety regulations were followed according to company standards.
- Addressed customer needs in a timely manner.
- Assisted with luggage handling for incoming guests.
- Processed payments accurately and efficiently.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided information about hotel amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Kept accurate records of guest transactions.
- Verified accuracy of room rates and other charges during check-in process.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
- Posted incidental charges to ledgers, manually or by using computers.
Cashier/Cook
Pappas Bbq
Houston, TX
06.2013 - 08.2018
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Adhered to sanitation policies at all times when handling food products.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Performed basic knife skills such as dicing onions or slicing meats.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Ensured compliance with all health regulations related to food handling practices.
- Prepared food items according to company standards for quality and presentation.
- Maintained cleanliness of work area throughout shift.
Cashier/Sales Associate
Smoothie Factory
Houston, TX
05.2010 - 04.2013
- -Memorizing of many recipes. -Maintained friendly and professional customer interactions. -Greeted customers as they walked in. -Made fresh fruit smoothies also answered questions for guest about ingredients. -Verified that all merchandising standards.
- Cleaned and sanitized blenders between uses, ensuring food safety standards were met.
- Weighed out ingredients accurately according to recipe requirements.
- Took initiative in resolving customer complaints in a professional manner.
- Prepared smoothies according to customer orders, using fresh fruits and vegetables.
- Trained new employees on proper techniques for preparing smoothies.
Service Attendant
Corner Bakery Cafe
Houston, TX
02.2010 - 04.2010
- Inspected dining room furniture for cleanliness prior to seating guests.
- Organized storage areas for clean dishes and stocked linens.
- Delivered food orders to tables in a timely manner according to company standards.
- Provided quick and efficient clearing of tables between courses.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Maintained cleanliness of restaurant dining area throughout shift.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Maintained a friendly attitude towards customers at all times.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
Cashier/Sales Associate
Godiva Chocolatier
San Antonio, TX
09.2009 - 01.2010
- -Received and processed cash and credit payments for in-store purchases.
- Tracked sales performance metrics to identify trends in market place.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Planned weekly menus according to seasonal availability of ingredients.
- Utilized various tools and equipment including molds, dipping forks, scales.
- Monitored inventory levels of supplies necessary for production of chocolates.
- Ensured quality of chocolate products by monitoring the tempering process.
- Maintained cleanliness and organization of work area at all times.
- Created innovative flavors using fresh ingredients such as nuts, fruits, spices, and herbs.
- Maintained a clean and organized work area to ensure food safety standards were met.
Cashier/Drive Thru
Dairy Queen
San Antonio, TX
07.2009 - 08.2009
- -Greet customers politely as they approach the drive-thru window. -Cash and credit card handling. -Answer any questions that the customers may have regarding the ingredients or availability of any certain food on the menu.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Assisted in training new employees on restaurant procedures and policies.
- Ensured compliance with all health regulations related to food handling practices.
- Maintained cleanliness of work area throughout shift.
- Prepared food items according to company standards for quality and presentation.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Inspected kitchen equipment regularly for proper functioning and safety hazards.
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
Cashier/Decorator
Great American Cookies
San Antonio, TX
12.2008 - 07.2009
- -Head cashier/baker, cookie cakes decorator, and handling daily payments and orders with excellent service. -
- Setting up the kitchen prior to kitchen service (stock ordering, rotation, and accepting cake orders.) Promoting cookie cake orders for special events, holidays, and special occasions.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Assembled multiple tiers of cakes with precision and stability.
- Kept up with industry trends regarding new flavor combinations and design ideas.
- Formulated designs based on customer specifications.
- Rotated stock as needed to keep freshness intact.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Attended training sessions related to food safety procedures and techniques.
- Operated ovens and other equipment to bake products according to established recipes.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
Education
High School Diploma -
MACARTHUR SENIOR HIGHSCHOOL
06.2011
Skills
- Guest amenities
- Credit and cash payments
- Information Protection
- Safety and security procedures
- Room assignments
- Guest Relations
- Documentation
- Word Processing
- Listening Skills
- Guest Services
- Hospitality services
- Microsoft Office
- Team Oversight
- Problem-solving skills
- Housekeeping
- Cash Handling
- Inventory Oversight
- Teamwork and Collaboration
- Front Desk Operations
- Night Audit Reports
- Daily Reporting
- Balancing Transactions
- Balancing accounts
- Customer Service
- Resolving issues
- Performing wake-up calls
- Checking guests in and out
- End-of-Day Processes
- Posting charges
- Complaint resolution
- Payment oversight
- Account audits
Personal Information
Jeremiah Sandoval
3906 Pear Meadow Ln, Houston Tx 77039
Email: jeremiah_a_sandoval@yahoo.com
Timeline
Night Auditor
Townplace Suites Marriott
11.2024 - Current
Front Desk Agent
Aloft Houston Downtown
09.2018 - 11.2024
Cashier/Cook
Pappas Bbq
06.2013 - 08.2018
Cashier/Sales Associate
Smoothie Factory
05.2010 - 04.2013
Service Attendant
Corner Bakery Cafe
02.2010 - 04.2010
Cashier/Sales Associate
Godiva Chocolatier
09.2009 - 01.2010
Cashier/Drive Thru
Dairy Queen
07.2009 - 08.2009
Cashier/Decorator
Great American Cookies
12.2008 - 07.2009
High School Diploma -
MACARTHUR SENIOR HIGHSCHOOL