Olayemi Owoludun
Chicago,IL
Summary
Customer service professional with over five years of experience in hospitality, retail, and food preparation. Proven ability to process payments accurately while ensuring high levels of customer satisfaction. Recognized for exceptional performance with Hilton's 'Catch Me at My Best' award in 2024 and 2025, and awarded 'Top Enroller' multiple times from November 2024 to May 2026.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Guest Service Agent/Night Auditor
Hilton
Evanston, IL
08.2023 - Current
- Registered guests into the computer system accurately and efficiently.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Managed front desk operations during overnight shifts to enhance guest satisfaction.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Sales Floor Associate
Express Clothing
Skokie, IL
04.2023 - 08.2024
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Built and maintained relationships with peers and upper management to drive team success.
Cashier
Chipotle
Chicago, IL
08.2022 - 04.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Personal Shopper
Walmart
Chicago, IL
12.2020 - 03.2022
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Picked out groceries for customers, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Stocked merchandise by UPC codes and read labels to match.
Starbucks Barista
Target
Chicago, IL
08.2019 - 01.2020
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Restocked display cases with attractive arrangements to promote specialty food items
- Made and served café beverages per day with speed, quality and consistency.
Cashier
MARIANO'S
Chicago, IL
10.2018 - 07.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions with accuracy.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Amundsen High School
Chicago, IL06.2019
Computer And Information Sciences
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Cooperation
- Customer Assistance
- POS Systems
- Merchandise Restocking
- Food Handling
- Guest Relations
- Guest amenities
- Conflict Management
- Hospitality services
- Night audit operations
Certification
- BASSET Alcohol Handling
- CPR Certified
Timeline
Guest Service Agent/Night Auditor
Hilton
08.2023 - Current
Sales Floor Associate
Express Clothing
04.2023 - 08.2024
Cashier
Chipotle
08.2022 - 04.2023
Personal Shopper
Walmart
12.2020 - 03.2022
Starbucks Barista
Target
08.2019 - 01.2020
Cashier
MARIANO'S
10.2018 - 07.2019
Computer And Information Sciences
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Amundsen High School