Irene Champagne
Well-qualified Customer Service Representative Team Lead proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. 3 and a half years of experience working with customers. Trained in project and time management with extensive knowledge of POS systems and proven multitasking abilities. Committed to maintaining professional relationships with customers to increase profitability and drive business results. Ambitious, career-focused job seeker, anxious to obtain an entry-level Administrator position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused and practiced Bookkeeping Assistant known for speed, accuracy and versatility, with eagerness to learn and master new processes. Team player committed to delivering clear and relevant financial data to right people at right time. Proactively anticipates needs, steps up to develop useful reports and enthusiastically helps recipients understand and apply complex submittals. Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.
Work History
Night Auditor
6 Years 2 Months- Conducted nightly audits of financial transactions and guest accounts for accuracy.
- Managed front desk operations during night shifts, providing exceptional customer service to guests.
- Oversaw room audits, verifying charges and resolving discrepancies efficiently.
- Implemented process improvements that enhanced overall guest satisfaction ratings.
- Trained new staff on night audit procedures and hotel systems for seamless transitions.
- Analyzed nightly occupancy trends to inform staffing and inventory decisions effectively.
- Coordinated with maintenance to address any guest concerns promptly after hours.
- Maintained security protocols for building access, ensuring guest safety during overnight shifts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Bookkeeping Assistant
3 Years 10 Months- Maintained accurate records of financial transactions and organized ledgers.
- Verified accuracy of invoices and other accounting documents or records.
- Provided customer service regarding billing inquiries.
- Researched discrepancies between invoices and purchase orders.
- Monitored accounts to ensure payments are up to date.
- Developed procedures for efficient data entry processes to maintain accurate records.
- Maintained confidentiality of sensitive financial information at all times.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Accessed financial information to answer questions and gather details about specific accounts.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
Customer Service Representative Team Lead
3 Years 8 Months- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Ran the lottery reports, to ensure the lottery net amount matched with the reports found on the computer.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked prices for customers and processed items sold by scanning barcodes.
- Prevented key account losses by researching discrepancies and correcting problems.
- Conferred with vendors by telephone or in person to provide information about products or services and ensure our orders were done properly.
Education
Bachelor of Science - Business Administration
- [Semester 1 and 2, 2023] - President's List
- [4.0] GPA
- Member of [Golden Key Honor Society], [2023]
- Graduated summa cum laude