Enhanced supplier relationships through regular communication, negotiation, and performance evaluations.
Reduced order processing time by streamlining warehouse operations and incorporating automation technology.
Improved order accuracy by conducting thorough quality checks and implementing corrective measures for discrepancies.
Facilitated collaboration between internal departments such as sales, production, finance, and logistics to ensure seamless supply chain operations.
Championed the adoption of advanced analytics tools in forecasting demand, resulting in improved inventory management and reduced stock obsolescence.
Call Center Representative
Docomo Pacific
Tamuning Guam
12.2012 - 10.2013
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Creekside Cafe
Emory Hospital
Johns Creek, GA
02.2009 - 09.2011
Prepared and delivered food to patients at Emory John's Creek hospital. Also worked in the call center calling patients for their food order. Assisted nurses in assigning diet orders to patients.