Aaron Mercadel
Conroe,TX
Summary
Reliable hardworking employee comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic. Collaborates with team members to support operation with goal of increasing productivity and decreasing downtime.
Strong teamwork skills to complete tasks within deadlines. Well-versed in safely using power tools, loading and unloading materials. Good communication and problem-solving abilities. Skilled professional with strong work background.
Overview
6
6
years of professional experience
Work History
Furniture Delivery Driver
American Furniture Warehouse Co
2022.03 - 2024.05
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Located and selected merchandise to verify against delivery sheet specifications.
- Navigated and operated 24-foot truck to deliver 16 deliveries per day.
- Applied defensive driving and safety techniques to prevent accidents.
Dispatcher
Amazon
2020.11 - 2022.03
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Surveillance Agent
Belle Of Baton Rouge Casino
2018.06 - 2020.11
- Observed casino and casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
- Supported loss prevention efforts through rigorous observation of cash handling procedures within the casino operation.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
- Recorded time, date and location of incidents.
- Assisted law enforcement agencies with criminal investigations when necessary, providing relevant video evidence and collaborating on case details as requested.
Education
Some College (No Degree) - Criminal Justice
Southeastern University
Hammond, United StatesSkills
- Time management abilities
- Customer Service
- Attention to Detail
- Safe Driver Training
- DOT Compliance
- Vehicle loading
- Route Planning
- Quality Assurance
- Reliability
Timeline
Furniture Delivery Driver
American Furniture Warehouse Co
2022.03 - 2024.05
Dispatcher
Amazon
2020.11 - 2022.03
Surveillance Agent
Belle Of Baton Rouge Casino
2018.06 - 2020.11
Some College (No Degree) - Criminal Justice
Southeastern University
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