Aaron Michael Hernandez
Phoenix,AZ
Summary
Results-driven People Manager with extensive experience across technology, sales, retail, and customer service sectors. Demonstrated success in developing talent and fostering high-performing teams focused on accountability and achieving targets. Proficient in Microsoft, customer service strategies, sales operations, and merchandising, consistently delivering exceptional client satisfaction. Aiming to leverage expertise to drive organizational success and enhance team performance.
Overview
19
19
years of professional experience
Work History
Team Manager
GoDaddy, Inc
Tempe, Arizona
02.2019 - 11.2024
- Led design team to create business-relevant websites under department SLAs.
- Assisted representatives by advising on handling difficult customers.
- Managed HR issues such as timecards and vacations.
- Facilitating professional growth of team personnel.
Website Specialist Level 2
GoDaddy, Inc
Scottsdale, Arizona
01.2018 - 02.2019
- Offered comprehensive assistance to customers via outbound communication.
- Developed visually appealing and business-appropriate websites.
- Boosted digital footprint of small enterprises through custom website designs.
- Oversaw client interactions from initial purchase to website launch.
Store Manager, Operations
PGA Tour Superstore, Inc
Scottsdale, Arizona
09.2014 - 08.2017
- Managed recruitment and handled human resources challenges.
- Overhauled budget planning, pay processes, and timetable coordination.
- Ensure compliance with company operating standards.
Store Manager, Converse Outlet
Nike Retail Services, Inc.
Chandler, Arizona
03.2013 - 06.2014
- Maintained knowledge of sales goals, payroll, profit and loss matters.
- Managed inventory control, stock levels, and shipment processes.
Nike Factory Store Lead
Nike Retail Services, Inc.
Tempe, Arizona
08.2008 - 03.2013
- Achieve sales targets and create visual merchandise displays.
- Delivered comprehensive product knowledge to consumers and employees.
Verizon Wireless Store Manager
Cell Phones Ohio
Milford, Ohio
05.2007 - 08.2008
- Oversaw day-to-day activities in the cell phone retail business.
- Managed store operations and human resources.
- Implemented innovative strategies to boost sales.
- Maintained payroll accuracy while reaching sales objectives.
Lids Retail Store Manager
HatWorld/Lids, Inc.
Cincinnati, Ohio
07.2006 - 05.2007
- Overseeing day-to-day management of a retail store specializing in hats and sportswear.
- Managed all aspects of store operations, HR and payroll.
- Enhanced sales performance through strategic initiatives.
- Achieved targeted financial objectives and surpassed sales projections.
Champs Sports Store Manager
Footlocker, Inc.
Cincinnati, Ohio
09.2005 - 06.2006
- Oversaw daily operations of a retail sportswear outlet.
- Enhanced service efficiency.
- Regularly organized merchandise for optimal presentation.
- Offered essential sales assistance during peak times.
Education
Phoenix College - Business Marketing
Phoenix College
01.2002
H.S. Diploma -
Holdrege H.S.
Holdrege, Nebraska01.1996
Skills
- Workforce Optimization
- Organizational Growth Strategies
- Proficient Computer Skills
- KPI Evaluation
- Account Strategy Development
- Analytical Market Forecasting
Languages
Spanish
Limited
References
References available upon request.
Timeline
Team Manager
GoDaddy, Inc
02.2019 - 11.2024
Website Specialist Level 2
GoDaddy, Inc
01.2018 - 02.2019
Store Manager, Operations
PGA Tour Superstore, Inc
09.2014 - 08.2017
Store Manager, Converse Outlet
Nike Retail Services, Inc.
03.2013 - 06.2014
Nike Factory Store Lead
Nike Retail Services, Inc.
08.2008 - 03.2013
Verizon Wireless Store Manager
Cell Phones Ohio
05.2007 - 08.2008
Lids Retail Store Manager
HatWorld/Lids, Inc.
07.2006 - 05.2007
Champs Sports Store Manager
Footlocker, Inc.
09.2005 - 06.2006
Phoenix College - Business Marketing
Phoenix College
H.S. Diploma -
Holdrege H.S.