Aaron Montano
Menifee,CA
Summary
Analytical Digital Services Specialist with advanced knowledge of Symitar - Episys, Meridian Link and Digital Banking (Alkami). Adept in troubleshooting e-service issues quickly and efficiently. Proven expertise in online banking and supporting teams to deliver problem resolution, training and outstanding customer service.
Overview
8
8
years of professional experience
Work History
Sr. Digital Services Specialist
Altura Credit Union
Riverside , CA
2017.06 - Current
- Documented system functionality and information by creating procedures and assisted with project business requirements
- Utilized Symitar - Episys to complete daily tasks and assist representatives with errors received
- Oversaw and executed system testing for release upgrades and across multiple systems including Meridian Link and Digital Banking
- Provided extensive research and answered system functionality questions for fellow employees and members in regards to online banking (Zelle, Web Bill Pay, Meridian Link, Alkami)
- Conducted thorough analysis and testing of new processes, systems, and data to formulate recommendations
- Detect and mitigate fraudulent online activity by monitoring online systems, reports and develop new risk reports (BioCatch)
Problem Solver/Quality Assurance Associate
Amazon FC
2016.06 - 2017.08
- Utilized Excel to track issues accurately and efficiently
- Maintained dashboards on Excel for quality assurance
- Completed ticket submissions on unknown items to locate destinations and complete order accordingly
- Identify, investigate and correct shipment errors through the use of Putty tools to ensure that orders were delivered efficiently.
Education
Bachelors Degree in Biological Sciences -
Arizona State University
01.2020
Skills
- Excellent written and verbal communication skills
- MS Office and Excel
- Process Analysis
- Reporting
- Data Analysis
- Data Entry
- Problem Solving
- Power BI
- Critical Thinking
- Report Writing
- Collaboration
- System Support
- Digital Support
- Symitar, Meridian Link, Digital Banking
References
References available upon request.
Timeline
Sr. Digital Services Specialist
Altura Credit Union
2017.06 - Current
Problem Solver/Quality Assurance Associate
Amazon FC
2016.06 - 2017.08
Bachelors Degree in Biological Sciences -
Arizona State University
Similar Profiles
Kristopher SolorzanoKristopher Solorzano
IT Support Technician II at Altura Credit UnionIT Support Technician II at Altura Credit Union
Jacquelyn AguilarJacquelyn Aguilar
Senior Credit Card Service Specialist*./ at SchoolsFirst Federal Credit UnionSenior Credit Card Service Specialist*./ at SchoolsFirst Federal Credit Union
Anjelica HernandezAnjelica Hernandez
Bilingual Contact Center Lead at American First Credit UnionBilingual Contact Center Lead at American First Credit Union